Campus Financial Aid Representative Job at Northern VA Community College
Title: Campus Financial Aid Representative
Agency: Northern VA Community College
Location: Fairfax County - 059
FLSA: Non-Exempt
Hiring Range: $45,000 - $55,000
Full Time or Part Time: Full Time
Additional Detail
Job Description:
General Description:
By developing and applying consistent policies and procedures that meet federal, state and institutional requirements, the Office of Financial Aid and Support Services attempts to eliminate financial barriers for students who likely would be unable to pursue postsecondary education without financial assistance.
Duties and Tasks:
By developing and applying consistent policies and procedures that meet federal, state and institutional requirements, the Office of Financial Aid and Support Services attempts to eliminate financial barriers for students who likely would be unable to pursue postsecondary education without financial assistance.
Duties and Tasks:
- To assist all Northern Virginia Community College students who have applied for financial aid, or who wish to, by providing information that will guide each student through the aid process – over the phone, by email, or by in-person consultations.
- To coordinate assistance with appropriate policies and regulations.
- Assist with the organization and completion of outreach activities.
- Assist the Campus Financial Aid Manager or his/her supervisor, as requested, with other financial aid-related projects and tasks.
- Assist students in the financial aid office or offsite workshops in completing the online FAFSA application and all Financial Aid related requirements, such as verification or Master Promissory Note/Entrance Counseling completion.
- Analyze financial aid information provided by students on FAFSA to determine accuracy, completeness, and correctness.
- Identify discrepancies related to information provided on documents vs. information provided on FAFSA vs. information provided in the NOVA system.
Required KSAs:
- Strong customer service skills and abilities to include familiarity with computer applications related to financial aid as well as student information systems.
- Knowledge of office procedures, various office equipment, and excellent communication and organization skills.
- Ability to work well with students, staff and other offices for successful resolution to difficult problems.
- Ability to work independently in identifying and addressing the student’s financial aid needs as they relates to the application process.
- Knowledge and ability to follow rules, regulations and understand standards established by the college, state and federal financial aid programs.
- Ability to work under pressure and to manage multiple tasks and demands.
Minimum Qualifications:
- Bachelor’s degree (or higher); OR an equivalent combination of education, training, and experience.
Preferred Qualifications:
- Master’s degree in business administration, human services, counseling, social science or related course of study.
- Some experience working with the PeopleSoft student information system
- Some experience working in financial aid.
- Some experience utilizing Financial Aid Professional Resources (NASFAA, FSAPartnerConnect, IFAP)
- Bilingual – Spanish
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