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Northern Door Program Center
3866 Gibraltar Road, Fish Creek, WI 54212
920-868-3660

DOOR COUNTY YMCA
Job Title: Welcome Center Lead Job Code:
FLSA Status: Part-time Job Grade: Hourly
Reports to: Welcome Center Coordinator Revision Date: 11/15/2022
Leadership Level: Team Leader Primary Function/Department: Membership Services
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening
community through youth development, healthy living and social responsibility. The Welcome Center Coordinator is
responsible for creating a welcoming environment, providing quality customer service, meeting new prospective
members, performing day-to-day center routines, by continual nurturing of Body, Mind and Spirit.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening
communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place
where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful:
we believe in you and your potential to become a catalyst in the world.* We are nurturing: *we support you in your
journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our
community stronger beginning with you.

ESSENTIAL FUNCTIONS:
1. Create a welcoming environment where members feel safe and supported, relationships are developed, and
staff are friendly and knowledgeable.
2. Be knowledgeable about all YMCA programs, policies and procedures to enforce and/or promote to members
and guests. Anticipate and train for likely asked questions; if unable to answer questions, know what
resources are available and follow-through with support. Dispense accurate and timely information regarding
the YMCA.
3. Thoroughly understand all membership types and categories, be a positive sales person for the YMCA; explain
all membership types/categories and procedures to prospective members, including the Membership for All
program. Meet with or Tour prospective members. Be ready to share the Y story with everyone who enters
our doors.
4. Using Listen First skills, set, role model, and exceed member service expectations for our members and guests
(both internal and external). Deliver an exceptional level of service by listening, registering for classes and
programs using operational software. Answer questions and work to resolve billing issues and inquiries.
5. In coordination with membership team, train, mentor and coach Welcome Center employees in Sturgeon Bay.
6. Know, understand and be ready to implement policies relating to the Risk Management Plan. Understand that
you may be exposed to blood borne pathogens in your work.
7. Read, support and adhere to all work rules and conditions as specified in the Employee Handbook.
8. Upon completion of training, know, understand, implement and become a “go-to” person for Daxko Operations
procedures including memberships and programs.
9. Balance your close-out at the end of your shift and deposit into safe.

10. Develop a thorough knowledge of all Door County YMCA programs, registration timelines, special events, and
other related events.
11. Ensure appropriate communications within Daxko Engage, and assist Welcome Center Associates with task
completion.
12. Communicate openly with your direct supervisor any concerns, questions, suggestions or criticisms, you may
have heard. Be familiar with YMCA staff and their responsibilities/departments.
13. Assist in supervision of facility and participants, or in the absence of the coverage person, supervise facility and
participants. Assist management/coverage staff in providing care of any injured participants, or provide care in
the absence of a management/coverage staff person.
14. Be visible, friendly and deal directly with behavior problems.

LEADERSHIP COMPETENCIES:
1. Critical Thinking & Decision Making
2. Project/Program Management
3. Communication and Influence
4. Developing Self & Others

QUALIFICATIONS:
1. Minimum of 18 years of age; bachelor’s degree in a related field preferred.
2. Minimum of 1 years of supervisory experience in a related area.
3. Willingness to work weekends and evenings
4. The ability to build and foster relationships with individuals and groups of all types in the community is critical
to successful outcomes in this role.
5. Effectiveness in working with people including communication in a variety of mediums, motivation, discipline
and cooperation is required.
6. Complete New Employee Orientation within 30 days of your hire date.
7. Obtain a current CPR/AED for Professional Rescuers with First Aid Certificate.
a. This certificate is valid for two years and it is your responsibility to keep it up to date.
8. Complete Child Abuse Prevention Training within 30 days of your hire date.
a. This training is required annually throughout your employment.
9. Possess the skills and willingness to use financial information to assist the department.
10. Exceptional organizational and leadership skills are required as well as the ability to work effectively with
members of the management and aquatic team at both YMCA centers.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:
1. The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
2. While performing the duties of this job, the employee is regularly required to use a computer for extended
periods of time and be able to communicate using a computer and phone/smart device. The employee
frequently is required to sit and reach, and must be able to move around the work environment.

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

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