Mission Contribution:

Supports the training experience by contributing to the overall operational objectives of safety, quality, and productivity within Memphis Goodwill (MGI), Memphis Goodwill Industries (MGII) and The Excel Center (GEC) to ensure revenue generation to support mission services.

Function:

Under the direct leadership of the Learning & Development Manager, provides new hire training, cross-training for current team members, and other training as needed throughout the organization. Works to support and maintain a well-organized and effective training process that enables positive synergy between Learning & Development and all departments.

Specific Duties:

Qualifications:

• Windows Operating System, Microsoft Word, Works, Excel, PowerPoint, Internet Explorer, and Outlook.
• Ability to learn and apply different teaching techniques suitable for individual, online and classroom instruction
• Ability to work well under tight timeframes with a sense of urgency.
• Excellent written and verbal communication and interpersonal customer service, problem solving, and negotiating skills.
• Perform day-to-day responsibilities independently and with minimum supervision. Ability and flexibility to work on multiple tasks.
• Establish and maintain effective working relationships with visitors, team members and team leaders.
• Handle position in an efficient, organized, and courteous manner.
• Maintain a positive, friendly attitude and a clean, neat, well-groomed appearance.
• Ability to deal with the public and overall workforce in regular and unstructured settings with a high degree of sensitivity, cordiality, and finesse.

Training & Experience:

• Bachelor's degree in related field is preferred.
• Must be a team member in good standing, including good attendance, for at least 6 months
• Must be a consistent high performer in department
• Must be cross trained in at least 3 different roles/paths

Special Requirements:

• Must be able to work weekends and occasional after-hours.
• Must be able to present and lead instructor led training to a group of people at a time.
• Incumbent must possess a valid driver’s license, appropriate insurance coverage and a privately owned reliable means of transportation to travel throughout territory to visit locations.
• Incumbent will be scheduled to work daily by the store leadership unless training.

CPFs for Trainers

• New Hires proficiently meet production goals within 2 weeks of training
• New Hire engagement levels, satisfaction, and confidence after first two weeks of training is at 85% or more.
• New Hire ability to articulate and translate taught audiovisual knowledge to the job
• Participate in learning curriculum design, development, and revision
• Maintain consistent safety, quality, and production goals in your home department
• Data informed training, retrains, cross training and reporting

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)