As a Tier 1 Support Technician, you will be part of a team of IT professionals who provide remote technical PC hardware and software support for over 1000 clients. You will respond to user calls/trouble reports and personally visit clients to troubleshoot the nature of the problem and take the necessary course of action to resolve it. This will provide you with the opportunity work with a variety of equipment and issues including Linux/Windows servers, desktops, laptops, network connectivity, software issues. In addition, you will also be assigned special projects in which you will get to research new technology and solve more complex problems.

Responsibilities:

• Act as the first line of response to requests for various hardware, software, peripheral, and networking technical assistance; escalate more complex problems to appropriate tier 2 and/or tier 3 support teams.
• Install, upgrade, configure, and troubleshoot computing and communication devices andperipherals.
• Responding to associate service calls to troubleshoot the nature of reported problems and taking
• necessary steps to resolve those problems
• Building and configuring PCs and laptops as well as loading software, and conducting audits for
• unlicensed software.
• Troubleshoot Microsoft Office365 email issues
• Notate each ticket properly using the ticket template, and time entries.
• Troubleshooting user profile issues
• Troubleshoot LOB Applications as well as Productivity Applications.Utilize Kaseya to remote onto machines and network discovery
• Utilize Kaseya BMS as our ticketing system
• Utilize Kaseya ITGlue for our documentation in regard to each client

Qualifications:

• 2 year IT degree or equivalent experience
• Prior experience providing technical support in a Help Desk or Desktop support environment
• Experience with incident based ticketing systems
• Ability to support and interact with all levels of personnel in a friendly, courteous andprofessional manner. Good verbal and written communication skills
• Recent experience supporting users remotely, over the phone and in person
• Desire to take advantage of training and learning opportunities
• Ability to function effectively in a fast-paced environment
• Independent, self-starting attitude
• A+ Certification, a plus
• Hands on experience with PC operations, preferred
• Bilingual in English & Spanish, nice to have
• Ability to lift objects weighing up to 50lbs
• Ability to sit for over 7 hours a day
• Willingness to work On-Call
• Candidates must be authorized to work in the United States.

Compensation: $18.00 - $22.00 per hour based on experience

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekend availability

For over a decade Kinetix Solutions has been a leading provider of IT Managed, Cloud, Business Intelligence, and Custom Development solutions and is a direct software reseller. Local support teams paired with a 24 X 7 Support Center provide customers a seamless and cost-effective IT solution. This allows companies to focus on their business knowing that their IT infrastructure will be up and running and they will always have access to the latest innovative technologies. (www.kinetixsolutions.com)

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.

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