Specialist, Store Operations Job at Harbor Freight Tools USA, Inc.
The Harbor Freight Tools Store Operations Team is a team of business operators responsible for working cross-functionally across all business functions to support and plan daily store operations as well as support bringing new initiatives and process improvements to life across 1300+ retail stores. The Store Operations Specialist implements processes and initiatives within the retail organization through clear and timely communications, problem-solving, and a focus on proactively finding solutions to enable store execution. The Store Operations Specialist is a responsive, knowledgeable, and friendly customer-focused liaison between the store teams and cross-functional partners that drives quality service for stores.
Duties and Responsibilities
Duties and Responsibilities
- Work cross-functionally to implement new processes, initiatives, and store solutions
- Follow project plans to drive results and establish feedback loops to measure the success of the implementation process
- Oversee workload scheduling and act as a gatekeeper responsible for evaluating capacity, sequence, and optimal timing for store and field implementations
- Work cross functional with the Store Environment team to ensure planograms can be seamlessly executed in stores
- Eliminate planograms errors by ensuring each has all the needed elements
- Facilitate effective communication between corporate, stores, and Field Leadership, acting as a Subject Matter Expert on all field and store operations and a champion of stores.
- Act as a representative of stores in cross-functional interactions.
- Build and maintain effective relationships across corporate departments, Field Leadership, and stores.
- Additional duties as assigned by manager
- Supervises staff – No
- Decision Making: Decision making based on agreed upon parameters
- Organizational Scope – All US locations
- Travel - Limited travel, less than 10%, excluding local store travel
- Location- Remote
Requirements
Education/Experience (Required)
General office environment requiring ability to:
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- Bachelor’s Degree with an emphasis in business or operations preferred
- 2+ years of experience in a corporate retail environment required; additional retail field experience preferred,
- Experience with project implementation in a corporate environment and knowledge of retail operational process are a plus.
- Strong knowledge of Microsoft Office Suite.
- Customer Focus - Strong everyday customer focus with a dedication to meeting the expectations and requirements of store teams and Field Leaders.
- Strong Written/Verbal Communications - Ability to write and speak clearly and present information succinctly to support effective operations using the appropriate voice, tone, and messaging.
- Problem Solving - Ability to identify the root cause of problems, see hidden causes, and think outside the box to provide long-term solutions; looks beyond the obvious and uses critical thinking to drive results.
- Organizes - Ability to plan and organize work with a detailed and methodical approach. Excellent time management and planning skills, organized with the ability to handle multiple activities at once to accomplish a goal, exceptional follow-up skills, and the ability to meet deadlines.
- Interpersonal Savvy - Personable, collaborative team member that builds appropriate rapport and effective relationships; thrives in a fast-paced, growing environment with constantly changing priorities.
- Functional/Technical Skills - Has the functional and technical knowledge and skills to speak expertly to store operations, systems, and metrics.
General office environment requiring ability to:
- stand, walk, sit for extended periods of time; lift up to 15lbs
- speak and listen to others in person and over the phone
- use keyboard and read from computer screen and reports
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About Harbor Freight Tools
We're a 45 year-old, $6.5 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,300 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value.
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