Job Role: Help Desk Analyst – L1

Location: San Antonio, TX (Day 1 On-site)

Screen the candidates first : call center environment, Candidate should have good verbal communication skills and should have technical troubleshooting experience and Windows experience is must to have.

Job Summary

We are looking for a competent Service Desk Analyst to provide first level contact support to our clients.

Service Desk Analysts will follow standard processes and be required to document and resolve technical issues relating to hardware, software, or network connections.

The best candidate for this position will possess outstanding analytical and problem-solving skills and excellent communication skills.

Responsibilities

• Provide exceptional and professional customer service to our clients
• Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies in order to provide technically accurate solutions to clients.
• Troubleshoot, diagnose and resolve issues following standard operating procedures and using knowledge support tools
• Route incidents that cannot be resolved to second level teams
• Collaborate effectively with other service desk team members
• Actively participate in the continuous improvement model; strengthening skills and working on areas of opportunity.
• Maintain dependable attendance and schedule adherence.
• Support projects as assigned by the Service Desk Lead/Manager1

Skills/ Knowledge Preferred

• Experience with Service Now platform
• Experienced providing technical assistance for both Mac and Windows operating systems, applications and hardware
• Proficient with diagnostics and troubleshooting using remote support tools
• Experience operating in and troubleshooting enterprise environments (WAN/LAN, Active Directory, DNS, DHCP, Print Services, etc.)
• Strong communication skills (written, verbal, and listening) with the ability to communicate effectively with clients of varying technical expertise
• Excellent organizational and time management skills
• Ability to adapt quickly to frequently changing policies.
• Initiative to research and resolve problems
• Ability to average a typing speed above 35 words per minute.
• A desire to self-reflect, give/receive feedback and continuously improve
• Ability to work in a fast-paced and deadline-oriented environment

Education and Experience

• Associates degree required in related discipline or equivalent experience
• 6 months of IT Service Desk experience
• CompTIA A+ Certified Preferred

Job Type: Contract

Salary: $10.64 - $14.00 per hour

Experience level:

• Under 1 year

Schedule:

• 8 hour shift

Experience:

• Help desk: 1 year (Required)
• IT Service Desk: 1 year (Required)

Work Location: On the road

Speak with the employer
+91 7326418955

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