JOB SUMMARY:

Works as a liaison between the TGO and guests, providing excellent guest service while encouraging slot player development and guest loyalty. Assists management with bringing new guests into the facility. Responsible for planning, directing, and organizing events for guests, as well as creating statistical reports to analyze slot player development efforts.

Requirements

• High School Diploma or GED equivalent required

• Solid interpersonal, networking, and public relation skills with emphasis on verbal communication and interfacing with a diverse array people, i.e., personnel, guests, management, and executives, using poise, tact, and diplomacy. (Audition required)
• Strong math and analytical skills with emphasis on researching, interpreting, and translating a variety of data. (Test required)
• Ability to compose routine business correspondence, i.e., letters, memorandums, spreadsheets, etc. (Test required)

• Minimum of four (4) years of guest service experience.
• Minimum of four (4) years experience working in a marketing or gaming environment, i.e., Marketing Rewards Club, Slots, Table Games.
• Minimum of two (2) years working experience utilizing Microsoft Office Word and Excel programs.

• Must possess a valid Washington State drivers license.
• Must have knowledge of Slot manufacturers gaming product, i.e., game themes, line/reel game play.
• Must have knowledge of play for Baccarat, Craps, Roulette, Blackjack, Poker, and Novelty Games, i.e., Three Card Poker, Spanish 21, Let it Ride, and Pai Gow.
• Will be responsible for providing excellent guest service to VIP's, and TGO team members.
• Must attend mandatory guest service training.
• Must be flexible to work all TGO sites, the Tulalip Resort Casino, Quil Ceda Creek Casino, and Tulalip Bingo.
• Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit.
• Must be able to work any shift assigned to include days, swing, grave, weekends, and/or holidays.
• Must have a successful employment history with the Tulalip Tribes and/or other employment entities.