Job Summary

Assists physicians and clinical staff with clerical/clinical functions for patients requiring chronic disease coordination. Works closely with the Physicians as well as the Practice manager or Chair of the site Quality Council. Utilizes the nursing process to assess patient's condition and direct to the appropriate level of care using internal and external resources. Carries out quality improvement activities and performance improvement initiatives in support of the physician practice.

Essential Job Functions

• Delivers direct and indirect patient care in accordance with the RN Practice Act, hospital and/or physician practice policies, procedures, protocols and other professional standards of care.
  • Collects patient health care data, including VS, weight, chief complaint and pain assessment focusing on the physical, psychosocial, age, cultural and spiritual needs of the patient.
  • Completes an initial assessment of the patient’s health history, learning needs and barriers, physical, psychosocial, cultural and spiritual needs and reassesses annually.
  • Involves the patient/ family and other health care professionals when appropriate.
  • Completes patient care treatments/testing as ordered by the physician.
  • Administers medications/immunizations using appropriate routes and techniques specific to age of the patient.
  • Complies with completeness, accuracy and timeliness of documentation.
• Provides education and instruction, within their scope of practice, to patients and families.
  • Assesses the patient’s readiness to learn, educational needs and educational barriers.
  • Provides educational material and/or instruction based on assessed needs.
  • Documents all education/instruction provided including topic, individual provided to and understanding.
• Maintains collaborative relationship with physicians to achieve desired patient outcomes.
  • Prepares patients for examinations, treatments, and procedures.
  • Assists the physician with treatments and procedures as requested.
• Provides for patient safety in compliance with hospital and physician practices policies.
  • Utilizes two forms of patient identification before implementing any form of patient care.
  • Labels all patient specimens with identifiers per policy.
  • Uses patient identifiers on all written documentation, including notes and point of care testing results.
• Assists in compliance with all regulatory agency requirements.
  • Adheres to infection control process, including standard precautions, to reduce the risk of acquiring or transmitting infections.
  • Participates in non-punitive medication reporting.
• Demonstrates leadership by utilizing the concepts inherent to the practice of professional nursing.
  • Demonstrates an ability to solve problems independently and seeks assistance from immediate supervisor when appropriate.
  • Maintains accountability for actions taken.
  • Delegates patient care appropriately.
  • Effectively functions as a resource person.
  • Acts as a patient advocate.
  • Performs effectively in the role of preceptor/mentor to new hires and/or students.
  • Assists in maintaining/decreasing organizational/departmental costs
• Answers and routes multiple telephone calls and faxes, takes and directs messages and information pertinent to chronic disease management. Receives and arranges appointments for providers and patients for patient meetings, procedures, and appointments and sends correspondence as designated.
• Miscellaneous office duties such as greeting patients, answering phone, filing and/or retrieving medical records, and scheduling patient appointments.
• Assists with the clerical operation of office equipment (PC, CRT, printer, copy machine and fax) to effectively and efficiently perform secretarial duties for management purposes.
• Inventories, orders, and receives office supplies and printed materials. Maintains general files and supplies.
• Other duties as assigned.

Specialty Job Functions

Required Qualifications

• Graduate of an accredited Nursing Program
• Three years of medical experience or equivalent background with a strong understanding of the medical field.

• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications

• No preferred qualifications.

License, Certification & Clearances

• Current licensure to practice as a Registered Nurse in the State of Pennsylvania
• Current Basic Life Support (BLS) approved curriculum of the American Heart Association (CPR and AED) program.
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance

Supervisory Responsibilities

• This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between Excela Health locations.

LEAN

• Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela’s missions, vision and values.

AAP/EEO

• Excela Health is an Equal Opportunity Employer. It is the policy of Excela Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Excela Health will conform to the spirit as well as the letter of all applicable laws and regulations.
• Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.