USTO comprises two sister brands Europe Express and YMT Vacations, each providing decades of experience in custom independent and group travel for North American travelers throughout Europe and other popular destinations around the world. Together they are a $100 million+ revenue business, a significant and strategically important part of the $1billion+ Travelopia portfolio. Established in 1990, Europe Express provides high-quality, custom travel to Europe for their North American clients. The company serves both private group and FIT leisure markets, working exclusively with travel advisors to book everything from air and rail to hotels and sightseeing tours. YMT is an industry-leading guided tour specialist for North American travelers. Since 1967, the company has offered affordable land, cruise, and river cruise tours to the most popular destinations around the world

YMT is a division of Travelopia (https://www.travelopia.com/), the world's leading experiential travel company with over 2,000 employees in 30 countries globally. We are a collection of diverse and exciting businesses, owned by KKR, one of the world’s largest private equity firms.

Summary:

YMT Vacations is seeking passionate and driven sales professionals to add to our team of travel experts in a consultative environment. This position will nurture leads through the sales process and support guests until departure.

What You Will Be Doing:

• Remain available in contact center queues to answer calls from new and existing customers; enter leads into personal sales funnel to nurture towards conversion
• Work to actively resolve caller's needs by using proven product knowledge and sales expertise to facilitate the purchase of packages
• Create opportunities to provide value for clients through upselling airfare, optional tours, and insurance policies
• Assist clients with questions and/or changes to active reservations, research required information using available resources
• Take appropriate steps to meet monthly sales goals; consistently achieve and/or exceed daily KPI’s (lead entry rate, follow-up rate, e-mail pick up rate, daily call quota)
• Document call notes and call reports as necessary in booking system
• Other duties as assigned

What We Are Looking For:

• Previous sales experience in the travel industry with a background in customer service and/or sales teams, preferably in a call center setting
• High level of written and verbal communication skills, and time management skills required
• Experience with CRM software and Microsoft Office products preferred
• Knowledge of airline reservation GDS systems desired (Amadeus preferred)
• Ability to work independently and as a team. Collaborative nature with the ability to interact with a variety of staff from all teams
• Availability for hours aligned with Pacific Time Zone
• Must be flexible and adaptable to changing priorities while working to meet immediate deadlines

What We Offer:

• Work from home/Remote position
• Competitive base pay and lucrative commission plan
• Medical, Dental, Vision, LTD
• 17 paid personal days off per year
• 9 paid holidays
• Employee assistance program
• Retirement plan
• Travel discounts
• Flexible shifts available

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

It is the policy of EEFC to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the EEOC. Furthermore, it is company policy not to discriminate against qualified individuals with disabilities regarding application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions, and privileges of employment.

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