JOB SUMMARY:

Performs under the general direction of the Recreation Facilities Manager, the incumbent assists recreation personnel in the area of resident and guest relations by answering phones and interacting with walk-in customers. Other duties and accountabilities include, but are not limited to; issuing guest passes, executive trail fees, registering guests in lifestyle events, acting as a contact person to set up new resident lifestyle volunteers, interacting with existing resident lifestyle volunteers on contract renewals and room reservations, educating and informing residents/guests on recreation operation and use of facilities. Position requires optimal customer service skills, both verbal and nonverbal, which include dealing with problems and/or complaints in a courteous and professional manner at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Administrative

Guest ID’s /MaxGalaxy / Resident ID and Gate Cards

• Issues guest IDs, using AS400 including walk in requests and online internet requests.
• Research resident guest information for authenticity before issuing guest passes

• Inputting resident information and creating user accounts in MaxGalaxy
• Re-issue resident gate and/or ID card in ID Flow and AS400 software programs

Resident Lifestyle Club/Activities

• Demonstrates knowledge all recreation centers clubs, leagues and recreational activities, and be present and accessible to ensure optimal customer service.
• Registers residents and guests in MaxGalaxy for lifestyle events/socials.
• Provides assistance, direction and information to existing and new resident lifestyle volunteers. Set up new permits for resident lifestyle volunteer groups in Safari renewing and maintaining permits each year, updating contact information, and include inventory of their requirements for the event.
• Creates and updates weekly Recreation News inserts for newspaper, meeting printing deadlines.

Incident Reporting

• Follows District incident reporting protocols for all incidents related to self, residents and/or guests, including but not limited to health, safety, lost items and/or facility conditions by reporting same immediately to the Recreation Facilities Manager at the time of such incident, or no later than the end of an assigned shift.

Finance

• Follows cash handling procedures for collecting monies.
  • Daily opening of safe and completion of Change Fund Verification Form
  • Print daily closeout reports from various systems and reconcile them with funds collected
  • Complete closeout checklist
• Taking all payment methods for Trail Fees, The Enrichment Academy, Socials, Outdoor Excursions and other recreation events in MaxGalaxy System
• Record Trail Fees in AS400/ISeries computer software
• Assist internal and external auditors on cash counts

Recordkeeping

• Maintains recordkeeping, either manually or via computer, as directed and within designated timeframes. Recordkeeping may include, but is not limited to, entering attendance data in Event Set-up Reports, non compliance data, Guest ID stats or other duties as assigned.

General

• Receives incoming calls, secure identity of caller when required, and complete connection. Answer telephone calls by identifying self and facility, and provide to caller accurate information. When forwarding calls to staff, request name and nature of the call.
• Acknowledges and welcomes all visitors in a positive and cheerful manner upon entry to facility or initial interaction at facility site, and provide accurate information about departmental and center activities.

• Weekends scheduling will be required at other recreation facilities to issue guest passes, answer phones and lifestyle events sign ups.

• Resides primarily at one location, the ability to travel to other Recreation locations at Department’s request due to business needs is also required.

• Abides by department dress code at all times, wearing proper attire to perform all job duties.
• Keeps current with District and Department policies and changes/updates to ensure the ability to abide by and enforce same as it relates to daily duties and responsibilities.
• Performs other special assignments and tasks required as assigned by, Director of Recreation, Assistant Director of Recreation, Recreation Manager, RFM, RAM and Recreation Supervisor.

Performs other duties as assigned.