This position will report to the manager of the PM/ISSO (Project Management/ Information Systems Specialist Office). The position will be a subject matter expert who understands the technology systems and needs of the departments they support, specifically Human Resources. The position will: develop business and technical requirements; configure and customize systems; design and build reports and queries; perform testing and quality assurance; and act as a liaison between IT and the supported business departments. Often, team projects and initiatives will drive the work of the role. However, there will be occasions where the position will perform as an individual contributor and work independently. There will be overtime and weekend hours from time to time depending on the nature of the project or support needs, as well as the need to respond to occasional enterprise application outages/escalations.

Essential Functions:

• Technical & Business Support - Provide operational, functional and technical support for the design, development, configuration, and/or customization of 3rd Party or custom enterprise applications, systems, and services. Perform business and technical analysis and documentation associated with system maintenance/patching, modifications, and enhancements. Design/author system/service requirements, configurations, and specifications, working closely with enterprise software engineers. Participate, coordinate, and/or document the design, planning, scheduling, and execution of unit, system, and user acceptance testing. Review new systems, modules, and workflows for potential implementation. Mentor and share knowledge on new or enhanced technologies to all stakeholders. Liaise with vendors. Interact effectively in a highly-paced, collaborative, and multi-stakeholder environment.
• Client/Information Expertise and Support [Human Resources is the core client for this role] - Use HR systems knowledge and experience to partner with HR subject matter experts to design, develop, and maintain HR systems. Other smaller unit systems may also be assigned. Create/transform business needs into user, functional, and system requirements. Continuously develop and deepen business and functional knowledge of HR & other systems. Manage and/or system administrate assigned enterprise systems/services, including the Banner HR module. Develop, write, and/or facilitate complex HR reports in Argos. Use various development tools related to HR and other clients. Provide Tier 1/2 enterprise support. Help, facilitate, and/or escalate to resolve system issues, incidents, or outages. Manage a bug/issue log to fix defects across the systems/services you support. Provide excellent and timely service.
• Collaboration - Collaborate with the manager on unit goals. Execute strategic initiatives as directed. Communicate and collaborate with stakeholders for daily operations and to deliver and promote unit services, initiatives, and projects.
• Project Management - Act as the lead PM for IT-related projects within the Human Resources Division and any other assigned clients or systems. Deliver defined projects (on-time, on-budget, and in scope). Plan and develop an accurate project portfolio. Manage all aspects ( schedules, resources, communications, issues, risk, and implementation).
• Training - Administer and manage the logistics of training programs related to the supported enterprise system portfolio. Train FIT employees on applications, systems, and/or tools related to the unit's supported operation.
• Documentation - Develop and maintain documentation (e.g. charters, implementation plans, user guides, knowledge base articles, etc.) for existing, modified, or new systems, applications, solutions, or services.
  

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position; other duties may be assigned consistent with the classification of the position. For detailed tasks and work instructions, click here.

Education:

B.S. in Computer Science or equivalent. A minimum of 5 years of working experience in information systems services, business analysis, and/or project management with a focus on analyzing, developing, documenting, designing and delivering technology and system services for Human Resources.

Experience:

The ideal candidate will have demonstrated experience liaising, supporting and managing the technical needs and solutions for a business department, specifically Human Resources.

• Established experience managing the portfolio of a business unit, priorities and projects
• Experience designing and developing custom reports and queries
• Experience testing and debugging new and modified computer solutions
• Experience problem solving and troubleshooting technical issues
• Experience with one or more Student Information System (SIS), preferably Ellucian Banner (HR Module) or similar
• Experience working in a higher education IT environment is preferred

Knowledge:

• Computers - Knowledge of computer hardware and software, including systems, applications, report writing, and configuration and customization experience.
• Engineering and Technology - Knowledge of the practical application of software engineering science and information technology. This includes applying principles, techniques, procedures, and equipment to the design and implementation of various systems and services
• Data Information - Knowledge of database table structures and proper use to maintain clean data and integrity
• Customer Service - Knowledge of principles and processes for providing customer services including customer needs assessment, quality standards/assurance, and evaluation of customer satisfaction
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources

Skills:

• Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes
• Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
• Technology Design - Generating or adapting technology to serve user needs
• Operations Analysis - Analyzing needs and product requirements to create a design
• Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance
• Troubleshooting - Determining causes of operating errors and deciding what to do about it
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to system and service problems
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Time Management - Managing one's own time and the time of others
• Coordination - Adjusting actions in relation to other's actions
• Service Orientation - Actively looking for ways to help people and to improve the existing enterprise application portfolio

Abilities:

Many of these abilities are required to succeed while working within the software/system development life cycle, as well as to provide effective project management and issue resolution.

• Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas are important, not their quality, correctness, or creativity)
• Effective Communication - The ability to communicate information and ideas in speaking and writing so others will understand
• Product Conceptualization - The ability to convert ideas and concepts into designs and specifications
• Solution Research & Deployment - The ability to research, develop and deploy new technology capabilities, collaborating with other departments and team members
• Prioritization - The ability to work on multiple projects under tight project deadlines
• Product Proficiencies - The ability to work proficiently within Microsoft Office including PowerPoint, Microsoft Project, and Google Workspace tools - as well as Smartsheets, FileZilla or similar file transfer tools, and other HR tools as needed
  
• Patterns & Rules-Related Abilities
  • [Important for business analysis, system administration, SDLC, quality assurance, SOPs and best practices]
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
  • Flexibility of Closure - The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material
  • Speed of Closure - The ability to quickly make sense of, combine, and organize information into meaningful patterns
  • Category Flexibility - The ability to generate or use different sets of Rules for combining or grouping things in different ways
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
    
• Problem & Problem-Solving Abilities
  [Important for troubleshooting (Tier 1/2 support), issue/outage response, defect detection and fixes]
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
  • Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem
  • Defect Remediation - The ability to investigate functional problems, finding and fixing defects as needed
  
  

MENTAL REQUIREMENTS

Read Comprehend- Constant; Perform Calculations- Frequent; Communicate Orally- Constant; Reason & Analyze- Constant; Write- Frequent

WORKING ENVIRONMENT

The position is on campus, primarily in an office environment.

PHYSICAL REQUIREMENTS

Sit- Constant; Stand-Occasional; Bend- Occasional; Walk- Occasional; Climb- Occasional; Pull- Occasional; Push- Occasional; Lift<10- Occasional; Lift 10-20- Occasional; Lift over 50- Occasional; Reach- Occasional

The UCE-FIT Collective Bargaining Agreement (CBA) dictates the compensation, benefits, and conditions of employment.
Starting Salary: $85,860 per year with step increments per Salary Schedule 96, after one year of service and annually thereafter.
(See Successor Agreement, page 8)

Unit Title: Systems Specialist (CBA)

Full-Time Benefits
Employee Holiday and Work Schedule
Remote Pilot Program

Days/Hours: M-F, 9am-5pm, in person; work schedule subject to change based on needs of the department.

Review of applications will begin immediately until the position is filled.

Successful completion of a background check is required for appointment to this position once an offer has been made.