Tyler Technologies Enterprise Payments team and provider of innovative digital government solutions is currently seeking a Project Manager to join our Payment Implementations team working with our comprehensive suite of secure payment solutions.

As a member of our Payment Implementations team you will be responsible for relationship management and implementation of our payment platform. This includes discovery and planning, documenting, configuring, testing and implementing payment platform and software to deliver effective and citizen-centric, digital government payment solutions.

Projects will be a mix of quick, limited scope and large broad scope projects. The role’s primary responsibility will be ensuring day-to-day project operations.

Responsibilities:

• Work with functional departments and key project stakeholders to identify new IT and payment projects and enhancements to existing IT and payments projects
• Develop project plans and documents following company guidelines and standards
• Keep projects moving and help team members work productively by using effective project management techniques coupled with great people skills
• Lead varying levels of internal technical and business staff in a matrixed organization model as well as external clients
• The candidate will apply best practices, principles and processes in working with teams on developing solutions that support and enhance client needs
• Interpret customer business needs and translate them into business and functional operational requirements
• Assign, schedule, monitor and regularly communicate project work and progress following the project plan and company guidelines
• Thoroughly document all meeting minutes, managing action items identified and ensuring each entity understands the required action to be completed
• Identify, track and communicate project-related issues, risks, scope changes, variances and contingencies that may arise during the project life cycle

Competencies:

• Technical knowhow to interpret and explain technical information and procedures to clients
• Strong analytical, problem solving, risk assessment and decision-making skills
• Shows initiative and willingness to take on tasks without being asked
• Willing to performs a variety of Project Management, Business Analysts and Customer Success type tasks
• Ability to manage and work with the Director of Implementation to manage multiple dependent projects as a portfolio and ensure sequencing and resources are appropriate
• Knows when to consult with management on projects or decisions
• Excellent listening, verbal and writing skills
• Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences
• Must be comfortable speaking in front of small to large groups primarily via conference and video calls
• Ability to manage a variety of projects simultaneously with success

Qualifications:

• Undergraduate degree in Business/Management Information Systems, or equivalent area of study
• Three or more years of experience managing information technology implementation projects
• Proven experience managing custom software development projects
• Desirable Qualifications:
• Project management training (PMP, Certified Scrum Product Owner, etc.) preferred
• Experience with Atlassian suite of applications preferred
• State or federal government working experience preferred