Charlotte Plastic Surgery has an immediate opening for a patient services coordinator at our Randolph location. We are looking for someone who is passionate, dedicated, confident and personable. The ideal candidate will have a likeable, outgoing personality and a drive to learn and grow.

Charlotte Plastic Surgery is the city’s premier plastic surgery practice and skin health center, located just east of the heart of Uptown with a remote location in Ballantyne. We are unique in that we tailor each experience to the specific patient and specialize in a full range of cosmetic options from basic skin care to complex, state-of-the-art surgical procedures. We provide our patients with the latest technology, the highest quality personalized service and the most dedicated and professional patient care. We are the only practice in Charlotte to win Charlotte Magazine’s coveted BOB (best-of-the-best) Award for plastic surgery 8 years in a row, and we’ve been highly featured in both print publications (Scout Magazine, Charlotte Observer, New Beauty, Radiant Life, Lifestyle Magazine) and on television (Fox46, WBTV, WCCB, WSOC). Plastic Surgery is seeking a full time Patient Services coordinator to greet clients as they arrive at the office, or over the telephone.

OVERVIEW: The Patient Services Coordinator is responsible for assisting customers both in person and on the telephone. The Patient Services Coordinator also ensures that all customers perceive their experience at Charlotte Plastic Surgery to be one of warmth, responsiveness, and attention to their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Service

• Greets all patients and visitors entering CPS with a smile and warm welcome.
• Assists all visitors and patients as needed to make their visit efficient and comfortable.
• Notifies physician or staff member when a visitor arrives and is waiting.
• Responsible for all aspects of the patient check-in process, including: verifying and updating patient demographic and insurance information, processing no-shows, and marking schedules with arrival or cancel / no show / reschedule information.
• Answers incoming phone calls warmly and efficiently. Establishes the needs of the caller and directs the call to the appropriate personnel or department.
• Ensures demographic information is correct.

Administrative Support

• Utilizes the practice management software system and electronic medical record system by following established office procedures.
• Assigns incoming sales leads.
• Ensures patient loyalty program points and monies are applied correctly.

Financial Support

• Collects appropriate fee for visit as well as prior balances and payment on accounts, if necessary.
• Enters charges and receipts into practice management system at time of service.
• Enters no charge visits.
• Responsible for the integrity and safety of the cash drawer. Secures cash and credit card information at all times.
• Balances daily charges and receipts and prepares deposit summary for business office.
• Miscellaneous
• Establishes and maintains effective working relationships with patients, co-workers and physicians
• Ensures that lobby is clean and neat.
• Works evening hours when necessary and as available.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

EDUCATION, EXPERIENCE, and TRAINING:

• High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
• Previous aesthetic experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• There are no specific requirements for this position.

COMPUTER SKILLS:

• Microsoft Windows
• Word Processing Software
• Spreadsheet Software
• Electronic Medical Record

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Work setting:

• Clinic
• In-person

Work Location: In person

Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.