Position: Web & Communications Consultant
Anticipated Start Date: o/a January 16, 2023
Location: Virtual
Project: Partnerships Incubator
Reports to: Web & Communications Project Specialist
Unit: WorkwithUSAID.org Web & Communications Unit
Project Director: Donna Vincent Roa, Ph.D., ABC, CDPMⓇ
Level* of Effort: * 15-20 hours per week (maximum total 640 hours)
Initial Term: 8 months
About Kaizen
The Kaizen Company is an incubator for innovative, scalable solutions that address emerging market challenges and opportunities. Our proven solutions catalyze locally driven, organizational, and institutional performance improvements and shift the development model into one that is bottom-up and ongoing. We leverage existing knowledge, new technologies, and innovative business models.
The Kaizen Company is seeking applications for a Web & Communications Consultant for the USAID-funded Partnerships Incubator, a four-year project that started in October 2019.
About the Partnerships Incubator
The U.S. Agency for International Development (USAID) aims to diversify its partner base by removing barriers to engagement and creating avenues for new and underutilized partners to work with the Agency. The Partnerships Incubator was set up as a global service hub to address this need by amplifying USAID’s external communications efforts to strengthen and diversify the Agency’s partner base, expanding Agency capacity for partnerships, and supporting partner organizations working with USAID. The Partnerships Incubator works with USAID headquarters and Missions to identify and engage new and local partners, provide training and capacity-building assistance, and develop tools, resources, and models to advance USAID’s partnership goals. The project recently launched WorkwithUSAID.org, a free, USAID-funded resource hub designed to connect partners to peers and experts, improve their organizational readiness, and prepare them to receive USAID funding.
Position Overview
The Web & Communications Consultant will be a key contributor to USAID’s Partnerships Incubator operations with a particular focus on WorkwithUSAID.org and partner-related communications. The Partnerships Incubator website team is responsible for activities that transform user/partner needs and USAID requirements into successful website products. The web team develops and executes strategies that amplify USAID’s external communications efforts to engage partners, raise awareness of tools and resources on the website, and drive traffic to WorkwithUSAID.org.
The incumbent will carry out responsibilities that advance USAID’s efforts to inform, engage, and support new partners and will serve as a rapid response contributor to other Incubator activities.
Principal Responsibilities

• Manage the Partner Directory editorial review process.
• Respond to public inquiries sent to the AskZara email account through Freshdesk.
• Oversee the collection, review, and addition of new resources to the WorkwithUSAID.org resource library.
• Provide editorial/writing support on the WorkwithUSAID.org blog, project reports, fact sheets, social media, and other products.
• Perform quality assurance reviews of website content and the WorkwithUSAID.org user experience and proactively recommend improvements.
• Track web issues/bugs and help maintain a list of outstanding issues in ClickUp.
• Support the development of new communications products, including podcasts and videos.
• Provide project management support to help organize and track team activities.
• Perform research to inform the team regarding new website features.
• Collaborate with staff, interns, and consultants across the project, particularly in the Partner & Agency Readiness Unit.
• Other duties as assigned.

Required Qualifications:

• Bachelor’s degree (minimum) in English, communications, journalism, or other related field and at least 2 years of relevant experience (minimum), or equivalent.
• Superior writing and editing skills, with evidence of generating excellent outputs.
• Familiarity with web software, terminology, and technologies.
• Be able to successfully serve on a fully teleworking team.

Desired Qualifications:

• Comfortable with a project environment that appreciates initiative, collaboration, and an entrepreneurial mindset and behaviors.
• Experience with content management and project management tools.
• Outstanding interpersonal skills and ability to interact professionally with individuals at all levels.
• Excellent communication skills and a demonstrated track record of working effectively in a team environment.
• Deep commitment to social impact.
• Comfortable operating in a fast-moving, agile, and innovative environment.
• Strong work ethic and the ability to work well independently and as part of a team.
• Exceptional knowledge management and organizational skills.
• Fluency in a non-English language, such as Spanish, French, or Arabic.
• Interest in USAID and its mission, as well as key issues in international development.

Qualified applicants should send a resume/CV with a well-written cover letter (let your writing skills shine - please delight us). Candidates that are elevated to the final interview stage will be required to provide the contact details of three references. Applicants who do not submit all requirements will not be considered for the position. The deadline to submit is December 27, 2022.
No phone calls, please. Only finalists will be contacted.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
For candidates applying for positions based in Kaizen's office in Washington, DC, we utilize career.place to mitigate bias in the recruitment process. Upon submitting an application, candidates will receive an email from career.place, prompting them to go through the anonymous screening. In order to be considered for a role, candidates must respond to career.place and proceed with the application. We do not currently use career.place for project positions outside of the United States.

At Kaizen, A Tetra Tech Company, we find strength in our diversity. We are committed to creating and sustaining an inclusive working environment in which everyone has an equal opportunity to fulfill their potential. We know that we can only do development differently if we are open to and inclusive of new and unique perspectives. We encourage candidates of all abilities, ages, gender identities and expressions, national origins, races and ethnicities, religious beliefs, and sexual orientations to apply. Further, we urge parents and non-parents, married and unmarried, those from different or non-traditional educational backgrounds, and persons of all other diverse identities or experiences to apply. Kaizen is an equal opportunity employer.

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Job Type: Part-time

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