General Summary

The Store Supervisor assists and performs the following functions alongside store management: customer service, merchandising, omni activities and all inventory related actions to drive sales and results. Demonstrates behaviors that align with the company values of Accountability, Collaboration, Humility and Passion. They partner with the management team to understand daily/weekly/monthly store priorities. They participate in and support merchandise placement, fulfillment and store recovery, monitoring associate compliance to all company policies and procedures as well adherence to Asset Protection standards. They assist in assigned projects/tasks to support service levels which include opening/closing the store.

Essential Duties and Responsibilities:

• Maintain In-Store Experience by modeling CEL behaviors, redirecting associate behaviors to achieve store goals and responding to customer requests and/or feedback with a high sense of urgency
• Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards
• Meets metric based goals by reviewing, understanding and clearly communicating daily/weekly/monthly goals. Able to clearly communicate business trends to SM/ML
• Reviews daily communication; plans and assigns tasks throughout the day and follows through with required actions
• Performs other duties as assigned by the Store Manager and leaders
• Increase sales and success by maintaining sales floor and stockroom, enable the flow of merchandise to ensure an appealing experience to consumers
• Supervises and participates in the planning and execution of all inventory management related activities including but not limited to; freight receipt, placement, markdown and MOOS
• Responsible for all omni activities in store including but not limited to Charge/Send, BOPIS/BOSTS, Delivery
• Leverages inventory reports to maximize productivity and merchandise presentation on the sales floor
• Responsible for ensuring a safe environment for customers and associates. Ensure all equipment is in good operating condition and checked regularly
• Maintains supply inventory to ensure a successful floor moves, markdowns and fulfillment in areas of stockroom, cashwrap, clearance and non-sales areas
• Performs, maintains and completes all information related to audits, donations, transfers, mismates, damages, etc
• Work closely with the store leadership team to understand and follow policy and procedure
• Assists the Store Manager and other leaders in recruiting/interview candidates
• Support team by training, coaching, directing and motivating associates and communicates development feedback of others to the management team in an efficient manner
• Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up
• Supports team in managing payroll and associate timekeeping activities
• Recognize associates through our company recognition tools

Required Skills

Exhibits a positive mindset and enthusiasm - Ability to manage in ambiguous situations to resolve internal and external conflict – Ability to develop collaborative working relationships – Ability to recognize what is critical and take action – Good verbal and written communication skills – Ability to hold team accountable to time bound expectations – Professionalism – Able to work overnight or early morning shifts – Proficiency in base computer use

Experience

• Minimum 2 years retail experience
• Some College preferred
• Minimum high school graduate or equivalent

Job Type: Part-time

Pay: $19.25 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Rotating weekends
• Weekend availability

Work Location: One location

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