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  Hiring, motivating, developing, and directing people (at least 2 full time employees) as they work, identifying the best people for the job, and issuing discipline and termination when necessary.
• Plan for staffing needs in conjunction with HR, recruit and interview candidates, hire new employees, and develop employee retention and engagement.
• Maintain professional work environment.
• On board new employees, conduct orientation sessions, relay the vision of the practice, and arrange on-the-job training for new hires.
• Analyze training needs to develop new training programs or modify and improve existing programs; Conduct or arrange for ongoing training and CE classes for staff members.
• Monitor patient flow and staff allocation to meet patient need and maximize doctor time.
• Coordinate absences and time off requests to ensure adequate staffing at the office.
• Responsible for supervision of front and back-office staff; Resolves any clinical-administrative problems; Develops measurable performance objectives for the team.
• Observe and evaluate workers' performance and appearance to ensure quality service and compliance with policies. Issue corrective coaching, oral and written, as appropriate to communicate practice standards and protect the practice from liability.
• Act as liaison between staff and Company in development of policy and communication among the team.
• Consult with HR Support and Payroll Services as needed to ensure compliant HR practices.
• Schedule and lead team and department meetings.
• Keep accurate personnel records in compliance with applicable law, and as needed to protect practice interests.
• Represent the practice in responding to government agencies.
• Directing the operation of the practice and its efficient functioning.
• Prepare, monitor, and track operational reports and key vitals of the company to ensure accuracy and efficiency.
• Accurately maintains and analyzes financial reports, P&L performance, and achieves practice financial goals.
• Analyze internal processes, monitors competitor’s innovations, and recommends and implements procedural or policy changes to improve operations and control costs.
• Acquire, distribute, and store supplies, or supervise another to do so.
• Monitor the facilities to ensure that it remains safe, secure, and well-maintained.
• Oversees billing and collection processes.
• Analyzes financial impact of changes in clinical activities and forecasts actual revenue, net income, and expenditures versus approved budget.
• Inspect work areas and operating equipment to ensure conformance to established standards in areas such as cleanliness and maintenance.
• Supervises patient record-keeping and HIPAA compliance.
• Develops and monitors effectiveness of marketing campaigns with the Marketing Director.
• Oversees IT systems, uses and effectively monitors usage of practice management and patient record software.
• Oversees systems for patient retention, follow-ups, and new patient acquisition.
• Ensures optimal patient care, monitors patient satisfaction and resolves complaints
• Informs Company of current trends, issues, pertinent issues to facilitate policy making.
• Represent the practice in a professional, pleasant, and cooperative manner.
• Contribute to the development of the practice’s mission and strategic vision.
• Act as main point of contact for community outreach efforts.
• Clearly and respectfully communicate with practice owner(s) to develop, implement and monitor effective programs.
• Maintain regular, consistent and punctual attendance in accordance with assigned schedule and time off policies.
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments for self and subordinates.
• Must be able to work both independently and cooperatively in team settings.

Education:

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  Bachelor of Science Degree awarded by accredited institution. Comparable experience may be considered to substitute for all or part of the required education at management’s sole discretion.

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  Minimum 2 years of experience in medical or dental office setting.
• Preferred 3-5 years of managerial experience in medical or dental office setting.
• Knowledge of billing codes and understanding of insurance plans a plus.