JOB POSTING
Visitor Experience Associate (Part-Time)

Sugar Hill Children’s Museum of Art &
Storytelling

(New York, New York)

OVERVIEW
When opened in 2015, the Sugar Hill Children’s Museum of Art & Storytelling became the cultural
capstone of the Sugar Hill development that also includes 124 deeply affordable apartments and the
Sugar Hill Museum Preschool. This innovative community museum is dedicated to nourishing the
dreams and natural creative intelligence of young children – preparing them to become global citizens
and architects of a more equitable future. Its mission democratizes access to culture by providing
intergenerational experiences with art exhibitions and art making, engagement with artists, and
opportunities for civic engagement. The museum is a community-based sponsored project of Broadway
Housing Communities (BHC) a pioneering nonprofit advancing innovations in Housing + Education + Art
since 1983 (see websites: https://www.broadwayhousing.org/ and https://www.sugarhillmuseum.org/).

DESCRIPTION: As part of an initiative to enhance the personal experiences visitors, particularly
young visitors, have with the Sugar Hill Children’s Museum of Art & Storytelling’s wide array of
exhibitions, projects, and programs, the Museum seeks to fill three to five part-time Visitor Experience
Associates to ensure an overall positive museum experience, while promoting a safe environment for
Museum visitors and personnel. Visitor Services Representatives will facilitate the active engagement
of visitors with the works on view, help to make personal connections and tell stories around the
works. Visitor Services Representatives staff will also ensure that visitors comply with Museum
policies regarding exhibitions and safety; communicate those policies in a direct, friendly and
respectful manner; monitor the flow of traffic; monitor gallery floors; communicate with facilities
management regarding potential safety issues or hazards; and report on any incidents or issues.

Assist visitors with identifying relevant educational resources (e.g. hands-on art making in
Studio Labs, Artist-in-Residence Open Studio hours, books in our gift shop, etc.) and other
Museum facilities (galleries, studios, restrooms, coatroom, stroller parking, etc.)

• Provide information on, and encourage participation in, scheduled programming.
• Observe visitor behavior and interaction with works on view and report observations to senior staff.
• Work with security and curatorial staff to facilitate crowd control during busy hours, special

Operations Manager to assess gallery engagement methods, particularly for the
Museum's primary target audience of three- to eight-year-olds.

• Encourage participation in self-guided activity stations and interactive exhibitions throughout the

• Ensure that guests of varying needs and abilities have proper access to exhibitions and Museum

content, visitor engagement strategies, developmental stages of children, customer service
and security, learning how to initiate conversations with visitors regarding exhibitions,
encouraging and inviting feedback and response to exhibitions.

• Support the Public Programs & Community Engagement Manager in representing the

• Develop and manage systems to ensure that both visitors and members are admitted to the

• Work with education staff to implement and evaluate resources for self-guided groups to

• Work closely with the communications staff to promote the Museum’s broad array of

Admission Manage admissions desk during Museum open hours (Thurs/Fri. 10am – 5pm and Sat/Sun.

memberships, as well as other digital and interactive devices used.

Retail

• Support day-to-day Museum store and café operations, including consignment agreements.
• Fulfill all point of sale system functions, financial reconciliations and deposits related to shop and

café sales.



Membership

• Be/become fluent with Museum system(s) in order to smoothly process onsite membership

regarding: Museum opening/closing; admissions desk; building/museum hours; emergency
procedures; emergency numbers; staff/tenants – names, location of offices, sign in/out;
building inspections; vendors’ access and identification; etc.

• The Lead Visitor Services Representative will assist the Operations Manager with

• The Lead Visitor Services Representatives will assist the Operations Manager with the

QUALIFICATIONS/REQUIREMENTS:

• Bachelor’s degree, or equivalent college coursework, ideally in arts, culture, education, hospitality or

• Excellent interpersonal, verbal and communication skills
• Interest in early childhood development
• Commitment to obtain Security and Fire Guard Certification within 2 months of hire
• The Lead Visitor Experience Associate must be computer literate and have at least 1

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• Experience working in a fast-paced environment and the capacity to exercise good judgment
• Spanish/English/other language proficiencies are a plus
• Please note that this work will require standing for long periods of time, adherence to dress code and

Museum policies

SALARY
This is a part-time position requiring 20-30 hours per week. Salary is $22-$25/hour.

APPLICATION:

To apply for this position, please email your resume and cover letter to resumes@bhc.org. Applicant
review will continue until the positions are filled. Please indicate your last name and "Museum Visitor
Experience Associatep" in the subject line. No phone calls, please - we will respond to those
candidates whose qualifications are best aligned with the components of this job description.

SHCMAS/BHC is committed to providing equal employment opportunity without regard to race, ethnicity,
religion, gender identity, national origin, age, citizenship status, marital status, sexual orientation, veteran
status, height, weight, or disability.

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