Join our team as a Call Processing Representative!

Today the call center is the primary point of contact to our 25 clinics throughout San Diego County, 400 providers and over 42 programs. It is our goal to provide exceptional customer service in a courteous, professional manner, demonstrating a high level of commitment to our mission and values. Under the direct supervision of the call center management, you will be part of a dedicated team that is passionate and motivated to improving the overall health of the communities we serve, one call at a time; you will work collaboratively to ensure the department meets performance goals, while demonstrating compassion, respect, empathy and integrity in every call you complete with our patients and customers.

Essential Functions:

• Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, closing each call in a pleasant, professional and helpful manner
• Ownership of solutions and accurately identify the needs of each of our patients
• Assist patients with scheduling appointments, rescheduling or cancelling appointments, and completion of pre-registration items as necessary following the patient appointment scheduling guidelines.
• Demonstrates knowledge and understanding of San Ysidro Health services and programs.
• Demonstrates ability to multi task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high call volume and workload environment.
• Ability to maintain composure when confronted with fast-paced and stressful situations
• Adheres to productivity and quality assurance requirements for the department with emphasis on attention to detail to avoid errors.
• Complete required training on policies and procedures including but not limited to: customer service, registration of patients, phone etiquette and appointment scheduling.
• Adheres to San Ysidro Health’s and department's attendance and punctuality policies and practices.

Position hours are 10:30am-6:30pm. This is a temporary position with potential for hire.

Requirements

Minimum Requirements:

• High School Diploma or GED equivalent
• 1 year of healthcare experience, or 1 year in a call center, front desk, receptionist, administrative assistant or a combination equal to 1 year,

or successful completion of an externship program with San Ysidro Health

Preferred Requirements:

• Bilingual English/Spanish or English/Arabic

Benefits

Benefits upon hire include Vacation, Sick Days, Fixed Holidays, Floating Holidays, Bereavement Leave, Jury Duty, Medical, Dental, Vision, FSA, & Voluntary Benefits, Life, AD&D, Long-term Disability, Employee Assistance Program, Travel Assistance, Education Reimbursement, & Retirement Planning w/403B

Job Type: Contract

Pay: $20.19 - $27.95 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• healthcare, call center, or administative: 1 year (Preferred)

Language:

• English and Spanish (Preferred)

Work Location: One location

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