Live-in Resident Manager

Department: Property & Asset Management

Reports To: Area Manager

Job Family: Individual Contributor

Summary:

The Live-in Resident Manager monitors independent living in an apartment building occupied by residents with special needs. This position is responsible for maintaining the common areas and property grounds, responding to the needs of the tenants, and regularly communicating with supportive housing staff and supportive service providers.

Essential Functions:

• Maintain common areas of building and property grounds to ensure a safe, clean and aesthetically pleasing living environment.
• Maintain regular schedule of weekly office hours to address tenant needs.
• Assist with showing units to prospective tenants.
• Conduct unit inspections for housing quality standards and safety issues, addressing any issues promptly with the appropriate party.
• Provide excellent customer service and support to tenants by responding to tenant questions and complaints and referring to the appropriate staff for resolution, and monitoring services for tenants provided by outside contractors or other service agencies to ensure timely and appropriate services are being provided.
• Assist in the delivery of tenant and community notices.
• Maintain effective communication and positive relationships with tenants, CHN staff and other service providers.
• Provide weekly report to Area Manager.
• Attend and participate in resident and required staff meetings.

EEO and Diversity Statement

Community Housing Network (CHN) champions diversity, equity, and inclusion in all practices. This vision guides our recruitment and hiring practices. We are devoted to building a company and community where people experience authenticity and belonging. We are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, sex including pregnancy, gender identity, sexual orientation, age, marital or parental status, disability, veteran status, or other class protected by applicable law. Your unique background and identity are invaluable and needed here! We are stronger when the diversity of our workforce and our individual and collective experiences influence our practices. Come join us and find out what your best work could look like here at CHN!

Qualifications:

• High School diploma or equivalency required.
• Property management and/or experience in the housing field preferred
• Case management experience in the Mental Health or Social Work field preferred.
• Working knowledge of mental health and crisis intervention.

• Ability to communicate and interact with residents and both internal and external customers in a positive, effective and appropriate manner