Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocares Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Ability to give adequate direction to staff Recruits and hires qualified customer service and medical records staff in a timely manner in order to maintain adequate staffing patterns and ensure a high degree of customer satisfaction
• Monitors and evaluates customer service representatives and medical records staff performance and initiates appropriate disciplinary action as needed. Gives direction and coaches staff in order to meet unit goals.
• Identifies and reports process inadequacies to appropriate Process Managers and Program Directors for resolution
• Assumes responsibility for maintaining an environment that is inviting and receptive to the needs of the consumers and staff
• Generates reports and collects data at the request of Program Manager or Administration
• Responsible for the access to facility, including the issuance of facility keys and codes. Opens and closes the facility
• Provides additional training or coaching to staff when appropriate to improve or resolve problems.
• Balances cash collections at the end of the day and deposits cash collections daily. Responsible for all DMS cash on unit.
• Maintains the sites petty cash fund, including required documentation and requests for replacement
• Maintains computerized appointment system for unit. Ensures daily unit schedules
• Responsible for ensuring coverage and providing back up support for customer service reps and medical records staff
• Performs general office duties as directed by Program Director
• Serves as the unit Safety Officer, attending monthly meetings, reporting unsafe conditions, performing periodic safety inspections, and incident reporting regarding accidents or injuries on site.
• Acts as liaison between IS and clinic staff, including Super User functions for automated administrative functions and reporting persistent or unsolvable problems via MIS procedures.
• Maintains time and attendance records for each staff person on the unit; obtains necessary leave requests and signatures for staff who have been out; submits payroll information by noon on the Wednesday before pay week accounting for all staff time.
• Performs or secures notary functions for agency-related business, as necessary.
• Prepares Purchase Orders and Check Request for purchases and/or payments
• Maintains inventory of all supplies.
• Implements and Maintains processes and procedures as determined by DMS Process Managers, anticipates problems and recommends solutions
• Meets designated benchmarks and/or quality measures

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Ability to ensure customer satisfaction
• Ability to give adequate direction to staff
• Ability to operate and maintain office equipment
• Ability to set up and maintain a terminal digit filing system
• Ability to set up and use spreadsheets for data collection and analysis
• Ability to process forms for purchasing supplies and equipment
• Ability to organize time
• Ability to implement and delegate tasks
• Ability to write and speak in a professionally sound manner
• Ability to establish working relationships with various levels of staff
• Ability to problem solve and make good judgments and decisions
• Ability to travel to other DMS sites
• Ability to train and monitor staff activity in clinic support operations
• Ability to exercise tact and diplomacy in interacting with internal and external customers
• Ability to work independently with minimal supervision
• Ability to work with dual supervision and reporting lines
• Ability to work flexible hours
• Ability to meet deadlines
• Ability to manage several task simultaneously

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

• Bachelor degree with 2-3 years job specific experience or high school graduate with some college or technical school/training with 5-6 years of progressive customer service experience required. Supervisory experience preferred. Experience in a community based MH setting preferred.

MATHEMATICAL SKILLS:

• Basic math skills required.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
• Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

Metrocare couldnt have a great employee-first culture without great benefits. Thats why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend up to 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies Please