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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Lead moderately complex projects and participates in larger, more complex initiatives.
2. Implements solutions to technical and operational problems.
3. Subject matter expert that mentors and coaches less experienced Specialist Teammates and Field Technicians.
4. Serves as “Team Lead” on interim basis as needed during management absence.
5. Works with the Engineering team when new technologies are introduced and transfers knowledge to other Specialist Teammates.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High School degree or GED
2. Twelve years of experience in end-user support or a related discipline
3. In- depth knowledge in information systems networks and ability to identify, apply, and implement best practices
4. Understanding of key business processes and competitive strategies related to the IT function
5. Ability to manage projects
6. Ability to implement/troubleshoot complex problems by applying best practices
7. Ability to provide direction and mentor less experienced teammates
8. Ability to interpret and convey complex, difficult, or sensitive information

Preferred Qualifications:
1. Bachelor's degree and six years of related experience.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Frequently (25% - 50% of the time)

Lifting
Up to 25 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Up to 25%

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify