IT Project Coordinator

Job Description:

We are looking for an individual to continue to foster our success, taking on projects from start to finish and accounting for all the in-between details. What are your superpowers? If your powers involve being organized and process-oriented but also able to cast vision and anticipate all the unsaid questions, then you might be who we are looking for!

Project coordination is more than keeping things organized, it’s about being able to read your clients, anticipate their requests before they even say it, working with the team to make sure the project keeps moving forward even if the world keeps pushing back and being able to communicate all the good and bad.

This position can present personal and career development opportunities through mentorship, training, and direct guidance. Because of this, we are open to any level of project coordination experience that you may have. We are looking for a person who adds something unique to our team.

This position can be a hybrid, remote or an in-person role. Applicants local to the Redding area will be given priority.

Core Responsibilities:

The Project Coordinator will interface with clients, internal service and project departments. This position reports to the Managed Services Supervisor to ensure projects are delivered on time, within budget and providing client satisfaction. Responsibilities include but are not limited to:

• Coordinating and facilitating client project meetings, including kickoff meetings, cadence update meetings and closure meetings.
• Coordinating Project and Vendor Resources to meet deadlines.
• Working with the Procurement Team to ensure delivery of project equipment.
• Assist in creation of project delivery documentation.
• Ensure Project Team is meeting deadlines and budget goals.
• Ensure that the client is satisfied with project status.
• Responsible for the onboarding of new clients and coordinating with the Sales, Project, and Service Delivery Teams to meet onboarding deadlines and goals.
• Maintaining a current level of training to ensure understanding of the technical capabilities of solutions.
• Understand project scopes, required resources, technological constraints, and cost estimates in the context of business impacts and identified risks.
• Working with the Technical Team to create and execute project work plans, revising as appropriate to meet the needs and requirements of our customers.
• Communicating project objectives and success criteria to the technical team.
• Identifying resources needed and assigning individual responsibilities.
• Assuring that projects are completed according to schedule and within budget.
• Reviewing deliverables prepared by the team before delivery to customers.
• Working collaboratively with vendors and other teams within the organization to create positive client outcomes.
• Assisting with quality assurance processes and documentation where needed.

Preferred Skills & Experience:

• Knowledge of project coordination software.
• Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organizational, prioritization, decision making, and conflict resolution skills.
• A solid understanding of project coordination methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations, and run team meetings.
• An ability to anticipate issues, identify future choke points, and work ahead to alleviate potential issues.
• An ability to manage many projects simultaneously.
• Great attention to detail and be highly organized.

Preferred Attributes:

• The desire to work as part of a team.
• Critical thinking aptitude
• Empathy for our customers and team members with a desire to help them.
• The ability and motivation to learn independently.
• Professional confidence, and excitement about solving problems.
• A positive, courteous demeanor
• An aptitude towards service
• Openness to feedback
• Ability to learn from experience.
• Experience working in an MSP or high paced environment is a plus.
• Knowledge of Ticketing and RMM solutions is a plus.

Qualifications:

Preferred Behaviors:

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Dedicated: Devoted to a task or purpose with loyalty and integrity

Preferred Motivations:

• Peer Recognition: Inspired to perform well by the praise of coworkers.
• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Physical Requirements:

Work is primarily knowledge-worker oriented using computer systems. Occasional exertion and lifting of up to 20 pounds to move office or computer equipment. Occasional crawling, kneeling, and squatting. Constant use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures, views computer constantly. Occasional travel (car). Occasional exposure to outdoor environmental conditions from travel.

Salary Range:

The salary range for this position is expected to start at $65,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.

We are looking for smart, highly skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you are ready to learn, be inspired, solve problems, grow professionally, and unleash your talent. Come as you are and apply today!

How to Apply:

We get a lot of job applications and unfortunately, most of them get nothing more than a quick once-over. Please include the usual - a resume and a cover letter, and anything else that will show us that you are interested in and qualified for this specific position. Tell us stories. Show us as much as you can about who you are. Make us panic about the fact that we haven't already hired you. Learn to use Facebook privacy settings or better yet just un-tag yourself in that one picture (you know which one) and then become a fan of our page. Tell us your salary requirements and what kind of cookies we should bake for you on your birthday.

Afraid you’re missing a technological requirement? Apply anyway. We’re probably okay with teaching you some stuff if you’re as obsessive about customer service as we are.

Apex Technology Management is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Apex recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.