IT Job at AirBorn
SUMMARY: Performs IT support functions primarily geared toward desktop PC support and microcomputers and their support.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned.
- Installs, supports, and maintains microcomputers (PC’s).
- Installs, supports, and maintains PC application software.
- This includes Microsoft Office, the ERP system client, and other applications as needed.
- Assists end users with application support and provides individual training as needed.
- May escalate support needs to senior IT staff as needed.
- Assists senior IT staff as needed in other areas which may include tasks such as computer network issues, telephone issues, purchasing, research, data backup system tasks, system maintenance, and relocation of equipment.
- Keeps IT work area organized and maintained.
- Performs most or all of the repetitive daily IT functions for the department including but not limited to backup media rotation, log checks, and basic server integrity.
- Makes recommendations for computer hardware upgrades or repairs.
- Presents proposed solutions and alternatives and identifies opportunities for improvement.
KNOWLEDGE, SKILLS, AND ABILITIES Requires knowledge typically acquired through:
- Completion of a High School diploma, vocational or technical degree,
- A minimum of one to three years of related experience or training; and/or equivalent combination of education and experience.
- Knowledge of Core Software applications and various other office equipment.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio and percent.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, talk, hear, walk, and use hands to finger, handle, or feel objects, tools, and controls, and reach with arms and hands. The employee may be required to regularly lift and/or move up to 10 pounds and occasionally lift and/or move from 25 to 50 pounds.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works near moving mechanical parts and is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate, and travel is limited to less than 10%.
[Equal Opportunity Employer - Disability/Vet]
ITAR COMPLIANCE This position requires access to or use of information which is subject to the federal International Traffic in Arms Regulations (ITAR). All applicants for this position must be U.S. Persons within the meaning of ITAR. ITAR defines "U.S. Person" as U.S. citizen, lawful permanent resident of the U.S., person admitted as a refugee to the U.S., person granted asylum in the U.S., or person granted the status of alien lawfully admitted for temporary residence to the U.S. under 8 U.S.C. §1160(a) (for special agricultural workers) or 8 U.S.C. §1255(a)(1) (an amnesty program).
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