Insurance Customer Service Representative Job at William Adrean-Farmers Insurance Agency
Job Description
Our Customer Service Representatives work directly with every new client that signs with the agency. They will ensure that our clients are well informed about our products, made aware of the referral process, and given a smooth onboarding experience.
They will also be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintaining knowledge of our products, and answering any questions our clients may have.
If you want to be a part of a winning and competitive culture, then this may be the career for you!
Salary Range: $25000.00 - $45000.00 per year
Benefits
- Christian Owned
- Salary plus commission and bonus opportunities
- Professional Working Environment
- Advancement Opportunities
- Mentorship with an Established Agent
- Set Schedule
- Weekends Off
- Holidays Off
- Licensing Assistance
Responsibilities
- Process customer policy change requests.
- Complete Evidence of Insurance requests.
- Take premium payments from customers.
- Ask each customer for referrals and explain our referral program.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
- Thoroughly understand and follow all underwriting, rating, and compliance requirements.
- Provide exceptional customer service.
Requirements
- A Property & Casualty license is preferred but will train the right person.
- previous office experience is required.
- Possess a genuine willingness to learn, be intuitive and resourceful, and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency in multi-task, follow-thru, and follow-up.
- Professional phone etiquette.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
- Works well with other employees and is a team player with a positive attitude.
Company Description
Our insurance agency is located in Poteau Ok. Our team takes pride in providing each and every client with exceptional customer service while delivering them insurance products that best suit their needs. We are constantly growing and adding talent to our well-established agency. If you are looking for a rewarding career in the insurance industry, then we encourage you to apply to our team today!
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