Hocking Valley Community Hospital (HVCH) is currently seeking a Help Desk/Desktop Technician (IT I) to join our friendly, hard-working patient-centered team for the following shifts:

• Full time, Days, M-F
• Must be able to take on-call for evenings, weekends, and holidays (rotating schedule) and must live in locale conducive with taking on-call
• Pay rate starts at $19.60/hr+ based on experience

HVCH is a 25 bed critical access hospital (CAH) with a Rural Health Clinic (Family and Pediatric services) and over 325 employees who serve the residents and visitors of rural Logan, Ohio. HVCH has various ancillary and 24-hour emergency care services offering excellent health and well-being aid to Hocking County and surrounding areas. We are nestled in the heart of the beautiful Hocking Hills Region in southeastern Ohio. We are affiliated with OSU Wexner Medical Center and part of the Ohio State Health Network.

*We are rated 4/5 on Indeed by our current and past employees and we have excellent patient satisfaction scores: we are ranked 10th out of 134 Ohio hospitals!
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What We Offer

• Shift and weekend differential pay.
• Referral bonuses, stay incentives, and incentive pay opportunities.
• Flexible scheduling opportunities to help with work-life balance, burnout, and mental well-being.
• Medical, Dental, and Vision insurance paid in part by the hospital.
• Life/AD&D and Long-Term Disability paid by the hospital.
• Voluntary Life and Supplemental Insurance options such as Short-Term Disability, Cancer, Accident, etc.
• Flexible Spending Accounts (Healthcare and Dependent Care) and Health Savings Accounts.
• OPERS pension plan with a hospital contribution of 14% and optional Deferred Compensation for retirement.
• Paid sick, vacation, and 11 paid holidays with carry-over and cash out options.
• Student Loan Forgiveness and Federal Tuition Grant Programs such as Public Service Loan Forgiveness.
• Tuition/Education Reimbursement up to $1,800 annually.
• Tuition Discounts: Hocking College (50% discount on tuition), Mt. Carmel College of Nursing, Ohio Christian University, Chamberlain University, Walden University, Excelsior University, and Grand Canyon University.
• Clinical Ladder/Residency program for nurses.
• Operational Fun / Project Joy to bring fun back to healthcare employees to help with satisfaction, engagement, health and well-being, and to help reduce healthcare burnout.
• Single location, free, and close parking – no dealing with taking shuttles to work!
• Grow Your Own Program to financially support employees on obtaining certifications/licenses while working at the hospital.
• Education, development, and career advancement opportunities.
• Employee Assistance, Discounts, and Wellness programs.

We Require

• Previous working experience as an IT Help Desk Technician for at least 2 years . Those without professional work experiences as a IT Help Desk Tech will not be considered.
• Must have at least Associates in IT, Computer Science, or similar relevant field.
• In-depth knowledge of computer systems and mobile devices .
• Hands on experience with diagnosing and resolving basic technical issues.
• Excellent communication and interpersonal skills.
• Customer-oriented and patient.
• Knowledge of networking protocols, setup and troubleshooting of basic network issues.
• Knowledge of cabling, network peripherals, and network infrastructure best practices.

Job Duties and Responsibilities

• Serve as the first contact with customers who need technical assistance via the phone, email, or ticketing system
• Perform troubleshooting using different diagnostic techniques
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on IT products or services
• Keep record of problems and their resolution
• Follow-up with customers
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Install hardware and software as directed
• Suggest improvements to procedures
• Other duties as assigned

*Why HVCH?
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Watch our video to learn more! https://www.youtube.com/watch?v=1I42y3PhZc0

At Hocking Valley Community Hospital, you are part of something bigger. An award-winning hospital, HVCH is accredited by DNV and recognized by the National Organization of State Offices of Rural Health (NOSORH) for Quality and Patient Satisfaction. In existence since 1906, HVCH has been a public, non-profit community hospital since 1949. HVCH has also won numerous Best Places to Work awards has amazing community support. We pride ourselves in hiring professionals who are highly qualified and passionate about exceeding our patients' expectations while effectively leading our organization into the future. By growing your career with us, you will find that our culture of caring starts with caring for our staff. We have a commitment to fostering professional growth, supporting our staff, providing quality healthcare, embracing a diverse workforce, and hiring highly skilled individuals. Come help us lead the way to a healthier community by joining our amazing hospital family!

Apply at hvch.org / Careers or *https://secure4.saashr.com/ta/6166777.careers?CareersSearch
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Not familiar with Hocking Hills? Check out the serene beauty and abundance of outdoor and family activities: https://www.explorehockinghills.com/ .

HVCH conducts thorough background checks and drug screens as part of the pre-employment process and is an alcohol and drug free employer.

Hocking Valley Community Hospital (HVCH) is an Equal Employment Opportunity Employer and as such we are committed to having a workforce that reflects diversity at all levels. Both applicants and employees are treated without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.

Pay: $19.60 - $23.89 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

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