As one of Philadelphia’s only hotels on the National Register of Historic Places, The Bellevue Hotel has been at the forefront of shaping the city’s cultural, culinary and cocktail scene since becoming its first luxury hotel in 1904. Timeless architecture, local art, the East Coast’s largest fitness facility and modern design of spacious guest rooms with soaring ceilings are just a few things that make The Bellevue Hotel unlike any other in Philadelphia.

The Front Office Manager is responsible for all duties of the front office operation, which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to leading the operation of the front desk and guest services areas, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

More specifically, duties include:

• Responsible for short and long term planning and the management of the hotel’s Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Maintain guest room inventory
• Coach and counsel colleagues to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Lead hotel focus on guest satisfaction measurements (including building incentives)
• Maintain excellent communication between departments
• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Ensure proper staffing levels for customer service goals
• Other duties as assigned

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• 3 years or more of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Previous experience with Opera system an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Clear concise written and verbal communication skills
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills