Front Desk Agent Job at Ojai Valley Inn
The Front Desk Agent performs check-ins and check-outs of hotel guests courteously and efficiently. Processes all payments according to established hotel requirements. Provides a prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls when necessary. Plays an integral role in dispatching emergency situations (i.e. fire, medical, power/system failure) by contacting the designated personnel for immediate assistance. Provides information to guests and visitors. Greets and welcomes guests to the property at the welcome kiosk. Efficiently resolves guest issues and handles complaints forwarding to the supervisor or manager on duty when necessary.
Essential:
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Experience in guest relations and resolution. -
Minimum one (1) year previous experience in a similar position at a Four or Five Diamond Hotel.
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Proficiency in reading, writing, and speaking the English language.
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Ability to write legibly.
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Ability to perform basic mathematical computations.
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Team player.
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Basic computer skills including Microsoft Office Suite.
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Ability to multitask while maintaining a hospitable and professional demeanor.
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Ability to focus attention to details.
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Ability to maintain confidentiality of all guests and hotel information.
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Team player.
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Clear thinker in pressure situations and exercise good judgments.
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Ability to work with minimal supervision.
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