CoCo Key Hotel and Water Resort is a family-friendly hotel with 391 spacious guest rooms and a one-of-a-kind 54,000 sq. ft. canopy-covered/outdoor water park located on Orlando's iconic International Drive. Along with exhilarating water slides and refreshing swimming pools, our International Drive hotel is home to a 6,500 sq. ft. arcade, two restaurants, an on-site convenience store, fitness center and more. As a proud Universal Partner Hotel, CoCo Key Hotel and Water Resort provides a scheduled shuttle service to Universal Orlando Resort™ and SeaWorld® Orlando, or hop on the I-Ride Trolley to cruise the shops and attractions along the International Drive corridor. Enjoy great value and premium amenities just minutes from the thrilling theme parks and Central Florida's best shopping.

We have an exciting opportunity to join our team!

Our Front Desk Agent is responsible for registration, checkout, cashiering, assisting guests with requested information, service requests and concerns as well as answer and direct calls of guests and staff.

Essential Functions of Job:

Greet and welcome guests upon arrival; register guests into the computer, verifying reservation, address, and credit information.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

Promptly answer the telephone using positive and clear communication, input messages into the computer, retrieve messages and communicate the content to the guest.

Responsible for closing guest accounts at time of check out and ascertaining their satisfaction, accepting payment for guests’ accounts both at the time of registration and at checkout, and posting charges to guest rooms and house accounts using the computer.

Maintain a house bank and make a deposit and accurate report of receipts daily, and cash checks and exchange currency for guests.

Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.

Listen and extend assistance to resolve problems. Plan and implement detailed steps by using experienced judgment and discretion.

Must be able to stand and exert well-paced mobility for up to 4 hours in length and lift up to 20 lbs. occasionally.

Qualifications: High School Diploma or equivalent; at least one (1) year of Front Desk/Hotel experience and at least two (2) years of customer service experience required.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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