Exception Specialist-Must live near Austin, Texas Job at Modivcare
Modivcare is looking for an Exceptions Specialist who will receive, research, and process transportation service requests for a reservation that requires approval procedures to be performed before or after transportation has taken place. You will monitor use and billing trends that may signal abusive practices. You will use our resources and outreach to members, facilities, clients and other parties to fulfill reservations. You will report to the Exceptions Manager.
You will...
- Ensure accurate trip data input and resolution as it relates to the service guidelines
- Observe and advise management team on issues relating to customer service and the exceptions process
- Manage the denial and appeal process
- Process faxes, mail, email and web requests (inbound and outbound)
- Oversee the department's phone activity (inbound and outbound) for quality and efficiency
- Investigate all issues to confirm the actual use
- Report to management the need to address abusive or fraudulent situations
- Report Member Experience dissatisfaction to management.
- Provide outreach regarding members, transportation, education and other subjects to medical facilities
We are excited to speak to some with the following...
- High School Graduate or General Education Degree (GED)
- 0-2 years previous contact center customer service experience
Pay Starting at $14.33 an hour.
Job Type: Full-time
Pay: From $14.33 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 3 years (Preferred)
Work Location: Remote
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