Position will be open until filled

GENERAL PURPOSE: Under general supervision, coordinates the maintenance and set-up of City facilities for large and complex events; coordinates event activities with clients, and supervises assigned staff.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Contacts special event clients to review facility set-up and technical requirements; identifies problems and resolves customer service issues within scope of authority and training.
• Inspects special event facility, cleans as needed, and replenishes supplies.
• Sets up facility according to checklist of client specifications; tests and operates sound and light systems and other technical specifications.
• Meets with client at event site, evaluates event set-up, and coordinates with client to resolve issues and make changes to venue to meet client needs.
• Administer and enter event information in the "Reserve" software.
• Order linens as needed for events.
• May supervise and train other employees on receiving calls and scheduling events.
• Sets up walk-throughs and meets with customers to determine the needs for their event.
• Attends to client needs during event in a responsive, professional and customer-friendly manner.
• Coordinates and trains assigned City staff and temporary workers, and tracks and reports work hours.
• Oversees environmental and HVAC controls for facility, and tracks utility usage.
• Cleans facility after event, cleans and stores furniture and equipment, performs needed repairs and maintenance tasks, and closes and secures facility buildings.
• Maintains equipment, furniture and facility assets, and documents deficiencies.
• Utilizes proper safety precautions in all work performed; reports problems, accidents and emergencies.
• Cleans up spills and unsafe conditions in a timely manner and according to procedures.
• Controls venue to assure that safety rules and regulations are adhered to.
• Cleans and maintains tools and equipment in accordance with all safety regulations and procedures.
• Hours: Minimum of 40 hours per week, to include nights, weekends, and holidays; occasional standby and overtime required.
• Regular and timely attendance is required.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience:

High School Diploma or equivalent; and three years' experience in special event management, preferably with the City of San Angelo; or an equivalent combination of education and experience. Three years' experience in supervising small work groups preferred. Some college course work is preferred.

Required Licenses or Certifications:

• Must possess a valid driver license with a good driving record.
• Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure.

Required Knowledge of:

• City policies and procedures.
• Special event management principles and techniques, including contract management, safety, security, and crowd control.
• Methods, materials and equipment used in building maintenance.
• Special event lighting and sound equipment, and maintenance and repair techniques.
• Effective customer service methods and techniques.

Required Skill in:

• Effectively managing special events and delegating tasks and authority.
• Customer Service.
• Interpreting customer needs and solving customer service issues.
• Assessing and prioritizing multiple tasks, projects and demands.
• Establishing and maintaining cooperative working relationships with co-workers and event promoters.
• Performing light maintenance and repair on light and sound equipment including mixers, amplifiers, microphones, speakers, computers, power systems, and other stage equipment.
• Promoting and enforcing safe work practices.

Physical Demands / Work Environment:

• Work is performed indoors and outdoors in civic center/activity center environments.
• Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting of objects up to 25 pounds.
• Exposure to potentially hostile members of the public is involved.

Job postings may be withdrawn at any time at direction of the City Manager.