Are you intrigued by what the City of Chicago has to offer, and do you want to work for an amazing company that puts its Team, Partners, Guests & Planet first?

Be a part of this fascinating must-see iconic destination located in Chicago – where are amazed as they create fun and exciting Chicago-centric moments, from street to sky, and take home something to remember their visit.

Imagine yourself helping our guests create memorable experiences…Now imagine yourself in a fun and rewarding role Director in Development at our Skydeck Chicago gift stores!

THE POSITION

Our people make us pretty great! Our friendly and enthusiastic team help create fun and surprise as they interact with guests to deliver the ultimate guest shopping experience.

As Director in Development (Full-Time), you will:

• Provide exceptional guest service as you assist in day-to-day store operations
• Ensure that guests have the best shopping experience ever
• Engage with guests and create an entertaining, fun, exciting and memorable experience

Position Preferences:

• Able to work a flexible schedule, weekends, and evenings
• Naturally enjoy interacting with people of all ages
• Able to proactively intercept, engage, and demonstrate product to customers and able to effectively communicate product features
• Be welcoming, positive, engaging, and friendly towards our customers, team members, and venue staff
• Previous retail, cash-handling, merchandising skills, and customer service experience is a plus

Key Responsibilities and Accountabilities (including but not limited to):

Leadership and Team Member Results

• Communicates clear expectations and holds Assistant Store Director, Sales Leads and self accountable to all e|n standards of performance and behavior.
• Recruits talent.
• Identifies, develops, and leverages existing talent to meet both short- and long-term business objectives.
• Supports future growth of e|n through effective recruitment, selection and on boarding of external talent.
• Drives the development of e|n talent through succession planning to cultivate an environment of high team member engagement, learning and commitment.

Business and Financial Results

• Achieves store location’s sales, per cap and net income budget.
• Achieves store location’s payroll rate, inventory goal and expense targets.
• Ensures initiatives are implemented within budgeted guidelines

Management and Operating Results

• Prioritizes and executes short- and long-term business goals in partnership with the Store Director and VP of Store Quality.
• Communicates and drives e|n’s strategic direction. Utilizes planning pyramid to coordinate short- and long-term store goals with Assistant Store Directors and Store Team.
• Accountable for training and providing a consistent guest experience through friendly, knowledgeable, and efficient service utilizing e|n guest service and partner guidelines.

Guest and Partner Results

• Accountable for overall guest service and ensures all team members exceed e|n standards.
• Influences store and company growth strategies by sharing partner and market insights with Store Operations and Purchasing Teams.
• Develops and maintains a strong alliance with all partners with a goal to maintain long term relationships.

Physical Demands – The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the Store Director-In-Training is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
• The Store Director-In-Training must frequently lift and/or move up to 10 pounds.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Chicago, IL 60606: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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