Customer Service Rep Job at Meadowbrook Insurance Group Inc.
ESSENTIAL FUNCTIONS:
- Respond to questions received by phone and email regarding direct bill invoices. Provide direct bill history to policyholders and agents as requested. Initiate policy changes for accounts in our direct written programs as well as providing Service to our customers regarding pay plan changes, transfer & waive premium and request refunds.
- Respond to questions by phone and email from insureds, agents and program managers regarding premium audits.
- Respond to claims inquiry calls from policyholders, claimants, agents and medical providers.
- Communicate with Program Managers and agency personnel by phone and email regarding policyholder issues within their program.
- Performs other related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS:
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College Degree, or equivalent experience.
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Two years of experience with commercial lines insurance. Property & Casualty insurance required or the ability to obtain this license in the required amount of time after starting position.
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Strong knowledge of Microsoft Office tools is required. i.e. Outlook, Excel, Word, etc.
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Strong customer service skills in diplomacy and tact.
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Job demands strong organizational and time management skills, accuracy, and attention to detail.
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Ability to prioritize, organize and plan work as directed.
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Excellent problem-solving skills
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Excellent reliability and punctuality.
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Must be a motivated team player with the ability to work independently, when necessary, in a fast paced, dynamic office/work environment.
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Excellent written and verbal communication skills are required.
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