As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Client Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting. CS includes the CaRDS function of Contract Management, Rules, Disputes and the Standards function which supports the structural foundation of the Visa Payments network.

Services, including Rules management, Dispute adjudication, Contract management and external Standards Body Management are provided to ensure the safety, security and integrity of the payment system and to support Visa clients in the development of their electronic payments business.

Specifically, the Visa Rules Management (VRM) team establishes and enforces common interoperable rules and standards for our products and services by which clients must operate their Visa programs.

Role:

This is an individual contributor operational role, to provide support with respect to implementing compliance solutions that meet the regulatory and strategic compliance objectives of Visa. The jobholder will enforce important programs promoting the integrity of Visa transactions. The position will be primarily accountable for investigating Visa Rule violations in the US and Canadian markets originating from both consumer and client complaints and targeted Visa compliance programs. The role will manage internal and external relations within the context of compliance negotiations and enforcement (non-compliance assessments) and processes escalating where appropriate to the Visa Rules Management leadership with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.

The jobholder works independently under limited supervision. The compliance issues are often difficult and mildly complex in nature.

Essential Functions

The jobholder will ensure that clients are compliant to the rules; monitor, investigate and validate the compliance status of Clients and, where necessary, pursue corrective and negotiated action. The primary focus is to bring Clients into compliance with the Merchant Location & Marketplace Program rules & the role is also responsible for negotiating compliance action plans with Clients, using discretion within the regulatory framework, while assessing the impact on the Visa brand, the integrity of the network, the client’s businesses and the feasibility of suggested remedial action.

The role is responsible and accountable for:

• Ensuring that Clients are compliant to the rules and to monitor, investigate and validate the compliance status of Clients a pre-determined volume of cases to a pre-set Service Level and where necessary to pursue corrective, and negotiated action, with the Clients to bring them into compliance following the rules as appropriate.
• Managing internal and external relations within the context of compliance enforcement (non-compliance assessments) and processes escalating where appropriate to the Visa Rules Management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.
• Tracking and control of Compliance actions plans as submitted by Clients and ensuring they are tracked to resolution.
• Ability to be flexible and support special projects as needed
• Establish and maintain relationships with key Clients and other entities as it relates to the responsibilities of the Visa Rules Management team. Participate in activities in relation to inquiries or actions plans as required
• Responsibility and accountability for the execution of the Visa Rules Management procedures, as developed and updated over time as the function progresses
• To also provide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to telephone or written inquiries and / or proposed Client or Merchant activities, and as a full project team member for assigned projects as required.

Basic Qualifications

3 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 1 year of work experience with a PhD

Fluent English speaker and writer; multi-lingual capability is a plus

Excellent interpersonal, lobbying and communication skills (written and verbal)

Ability to effectively work under pressure, be proactive and self-challenging when dealing with challenging compliance issues

Strong analytical and reporting skills

Knowledge of general auditing and compliance procedures and functions

Fully computer literate in MS Word, MS Excel, MS PowerPoint, MS Outlook

Good writing, editorial and authoring skills to convey complex topics in “Plain English”

Excellent attention to detail in developing compliance plans

Respond resourcefully to new priorities and challenges

Be action orientated and be prepared to act responsibly with limited information

Apply sound business analysis to limit the downstream impact of decisions

Continually attain industry knowledge, practices, concepts and strategies

Demonstrated knowledge and ability to evaluate business compliance and adherence to relevant standards and able to make sound, rationale judgements and recommendations in carrying out compliance activity

Preferred Qualifications

4 or more years of work experience with a Bachelor’s Degree or 3 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 2 years of relevant experience with a PhD

Strong interpersonal skills and proven abilities in negotiating with and influencing clients and staff at all levels, including strong written and verbal communications skills

Strong analytical aptitude and demonstrated track record of working with data to develop business oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions

Proven project management skills to co-ordinate divergent interests, commensurate with managing a multi-faceted compliance program at an international level

Experience gathering business requirements and translating needs into successful deliverables

Excellent research and analytical skills

Ability to set priorities and manage expectations, and work both as part of a team and independently

Visa experience or in-depth knowledge of the payment solutions industry is highly desired – especially Card Payments, ACH or Push Payments and the relevant network rules.

Extensive experience with Visa, a Regulatory Body, a Card Membership Organization or other Financial Industry body. Knowledge of the Visa Rules highly desired

Key Skills for Success

Excellent communication skills both written and oral

Self-motivated

Ability to prioritize and handle multiple tasks

Time management skills

Language Fluency

English

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 78,700.00 to 100,300.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.