• Communicate with lessees that are 61-90 days past due via telephone, mail, or personal contact.
• Responsible for making resolution arrangements when accepting less than total due.
• Ensure individual call volume meets company standards and calls are made in a professional manner.
• Ensure assessment and collection of late charges and miscellaneous fees.
• Maintain complete and accurate collection notes on collection screens so that others will be able to understand conversations, promises and payment plans arranged with Lessees.
• Understand and utilize Artiva status coding appropriately.
• Perform extensions, rewrites and forbearance agreements as needed within their authority level or with approval of management.
• Prepare repossession authorization packets as needed.
• Provide highest level of Customer Service to all lessees, vendors, brokers and staff.
• Notify supervisor of any significant situations which may cause harm or loss to the company
• Maintain confidentiality of all company information.
• Develop and maintain positive relationships with all Financial Pacific Company managers and staff.
• Demonstrate compliance with all bank regulations that apply to your position, and keep up to date on regulation changes.
• Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.

• Must be a high school graduate or equivalent.

About Us:

Umpqua Bank is a publicly traded financial holdings company which offers banking, lending, and wealth management services to our personal, business, and commercial customers. Headquartered in Lake Oswego, Oregon with 4,000+ employees and operations across Oregon, Washington, California, Idaho, Arizona, Colorado, and Nevada. It's an especially exciting time to join our team as, upon the completion of the merger with Columbia Bank, we grow to become a leading western regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $39,104.00-$41,080.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.