CTC Operator monitors and respond to all activities related to virtual guarding, video remote monitoring remote access control. Reports Severe weather alerts to operations and the field. CTC Operator will act on any suspicious activity and follow post orders on how to respond to the suspicious activity.

Other duties may be assigned by the CTC Manager:

• Monitors all sites and document all events/alarms. Take action in accordance with our policies and procedures and client post orders;
• Conducts site tours of client sites according to client contracts and policy and procedures;
• Operates security access control systems;
• Records security system alarms, facilities and security system/equipment deficiencies, and other occurrences for appropriate follow-up;
• Monitor the movements and locations of security personnel in order to expedite service requests, emergency responses and to ensure employee safety;
• Dispatches security officers to security/emergency incidents and other critical events occurring within the facility being;
• Makes accurate and timely notifications to leadership, client representatives, local emergency services, and other key personnel during routine and emergency situations;
• Conducts video investigations when an event occurs on any client sites;
• Compiles and delivers a variety of reports (ex: incidents, cameras issues, ) to Supervisors;
• Monitors weather;
• Performs other security-related functions as directed by management and the clients;
• Understand and adhere to all policies and procedures;

Completes incident reports.

The Ideal Candidate
If you are an experienced Security professional who is passionate and ready to take on the challenge of working in a complex, diverse, people-first culture, then you have what it takes to be a successful Central Technology Center for the Corporate Office. Job requirements include:

• Associate's degree (A. A.) or equivalent from a two-year College or Technical School; or minimum one-year related experience and/or training; or equivalent combination of education and experience.
• Intermediate problem-solving and customer service skills.
• Valid State Driver’s License.

About Walden Security: Setting the Standard by Setting the Example®
Established in 1990 by law enforcement professionals Amy and Michael S. Walden, CPP, Walden Security is a privately-held, family-owned and -operated company, and has grown to become one of the largest and most respected security services firms in the United States. Headquartered in Chattanooga, Tennessee with 6,000 employees, Walden Security provides integrated contract security services through physical and virtual guarding to commercial and government clients in 37 states, Washington, D.C., and Puerto Rico. Walden Security is also the nation’s largest WBENC-Certified Women’s Business Enterprise specializing in security services, one of the nation’s only security firms with an ISO® 9001:2015 Certified Quality Management System, and is a Training Top 125 award recipient for the last three consecutive years.

Join our Team

Be proud of where you work. Walden Security is one of the nation's largest privately-held security companies, providing a range of security services for commercial and government properties. Right now, we’re seeking inspired, motivated, and customer service-oriented people to add to our team. Security experience is not required: Walden welcomes a diversity of professional backgrounds, and we’ll make sure you have the support and training you need to be successful.

If you’re ready to embark on a meaningful career with one of the nation’s most dynamic and fastest-growing security companies, apply with Walden Security today.

Why Walden?

Walden Security is a family-owned and operated business, and that’s how we treat our employees: like family — because we know that by taking care of our people, they, in turn, will take better care of our clients.

We seek out people who are motivated, eager to learn, committed to serving our officers and clients, and always doing what’s right. We provide the resources, support, and training that you need to be successful. We offer every employee generous benefits, as well as opportunities for career growth.

We build on success by continuing to develop our people so that they have opportunities to grow within our organization, which is why we’re an award-winning employer, with one of the highest retention rates in the industry.