PURPOSE:

The used-vehicle salesperson is responsible for selling used vehicles at dealership gross profit, volume and customer satisfaction standards This position includes four broad areas of activity: personal work habits, prospecting, selling and follow-up.

BENEFITS:

• FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University
• Excellent work environment
• Employee discount plans on purchases and services
• Competitive wages, commensurate with experience
• Health, dental and vision insurance
• Life insurance
• 401k retirement account
• Paid vacation and sick leave

ESSENTIAL DUTIES:

• Realize that business is built on customer satisfaction and devote himself/herself to guaranteeing satisfaction of customers.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Report to the Used-vehicle Sales Manager regarding objectives, planned activities, reviews and analyses. Determine each customer’s vehicle needs by asking questions and listening.
• Keep abreast of incoming inventory, features, accessories, etc., and how they benefit customers.
• Demonstrate used vehicles (includes test drives).
• Deliver vehicles to customers. The delivery process ensures that the customer understands the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
• Work with the service department and body shop to ensure that vehicles are reconditioned as expected and on schedule. Attend sales meetings.
• Maintain a prospect development system which includes a group of prospect locators and sales associates.
• Review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively.
• Understand the terminology of the automobile business and keep abreast of technological changes in the product.
• Know and understand equity and values, and be able to explain depreciation to the customer.
• Know and understand the federal, state and local laws which govern retail auto sales.

OTHER DUTIES:

• Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership’s service department.

QUALIFICATIONS:

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Valid in-state driver’s license.
• Professional personal appearance.
• Excellent communication skills.

Ability to sell a minimum quota according to dealership standards.

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