Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Exempt

Position Summary:

Manage and lead all self-checkout efforts, including execution, upgrades and innovation efforts to improve the ease of checkout for our customer. Coordinate communication between vendors, Kroger Technology, Retail Operations partners and other key business partners. Ensure self-checkout technologies, policies and procedures associated with self-checkout technologies are standardized. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

• Communicate self-checkout (SCO) updates, plans, and issues to SCO leadership, divisions, and other key business partners
• Review and evaluate training and communication materials for effectiveness and provide recommendations for improvement
• Create SCO Rollout Schedule templates and guide divisions in completing their plans for execution
• Standardize enterprise operational policies and procedures associated with third party vendor applications
• Create a road map for self-checkout solution and customer personalization offerings
• Assist in the development and implementation of SCO solutions following the self-checkout enhancement request process
• Ensure self-checkout policies and procedures associated with technologies remain standard
• Work with Kroger Technology and the SCO vendor in the development and deployment of effective SCO solutions
• Provide FE and SCO operational expertise when new service offerings, operational practices and technologies are being introduced for the front end self-checkout. Actively participate in the design, testing and creation of training plans and materials
• Create document and manage enhancement requests based on customer and associate feedback
• Build relationships with the, Kroger Technology, divisions, and vendors
• Ensure continuous improvement efforts for updating produce images in self-checkout systems
• Communicate self-checkout changes to division FE managers.
• Work with the department technical writer to develop SCO communications, for focus group materials and training documents
• Provide operational support to divisions regarding SCO, assist the FE Friendly and Experience team in successfully accomplishing their core objectives
• Participate as a core team member of the Front-end Customer Experience and Practices Department delivering strategy and providing leadership for the Store Front-End departments.
• Evaluate SCO operational results, identify trouble areas and develop solutions for the enterprise
• Provide feedback to divisions regarding SCO metrics and goals
• Travel to divisions to support FE Customer 1st initiatives, processes and best practices
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

• 2+ years’ experience within store management, division FE management or Retail Operations management
• Coordinate, organize and manage multiple individual and team projects effectively
• Strong leadership skills and ability to work under pressure
• Demonstrated knowledge of front end systems (e.g. Sales and Cash, Sked, Kronos, ELMS)
• Excellent planning, organizational and time management skills/ability to handle multiple assignments
• Proficient with Microsoft Office
• Basic knowledge of Point-of-Sale ACE
• Knowledge of FE technology
• Strong oral and written communication skills

Desired Previous Job Experience & Education:

• Kroger store management experience
• Bachelor’s degree

Education Level: Bachelor's Desired
Required Travel: Up to 25%
Required Certifications/Licenses: None
Position Type: Full-Time
Regions: Any; General Office- Cincinnati; Mid-Atlantic; Midwest; Mountain; South; West

States: Alabama; Alaska; American Samoa; Arizona; Arkansas; California; Colorado; Connecticut; Delaware; District of Columbia; Federated States of Micronesia; Florida; Georgia; Guam; Hawaii; Idaho; Illinois; Indiana; Iowa; Kansas; Kentucky; Louisiana; Maine; Marshall Islands; Maryland; Massachusetts; Michigan; Minnesota; Mississippi; Missouri; Montana; Nebraska; Nevada; New Hampshire; New Jersey; New Mexico; New York; North Carolina; North Dakota; Northern Mariana Islands; Ohio; Oklahoma; Oregon; Palau; Pennsylvania; Puerto Rico; Rhode Island; South Carolina; South Dakota; Tennessee; Texas; Utah; Vermont; Virgin Islands; Virginia; Washington; West Virginia; Wisconsin; Wyoming
Keywords:

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee more nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: OH || Cincinnati || 1014 Vine Street || 45202 || Kroger General Office || [[mfield2]] || Friendly & Experience || Employee || Exempt || Full-Time || None