Primary Location: Jacksonvile, FL (Hybrid Schedule)

The Implementation Analyst engages with their aligned business partners to identify, submit and fully assess change requests for impacted business processes and support items (procedures, guidelines, letters, trainings, communications, etc.). They coordinate with the business SME to ensure full understanding of changes needed. The analyst then performs the writing for all procedures and operational communications associated with the change, as well as facilitating the approval process on these items.

As an Implementation Analyst you will engage with your aligned business partners to identify, submit and fully assess change requests for impacted business processes and support items (procedures, guidelines, letters, trainings, communications, etc.). You will coordinate with the business SME to ensure full understanding of changes needed. You will then perform the writing for all procedures and operational communications associated with the change, as well as facilitating the approval process on these items.

You will be responsible to form relationships with and work closely with support partners such as Letters, Guidelines, Process Mapping, IT and Training to coordinate and track the completion of all non-procedure impacts associated with the changes they manage.

In addition, as an Implementation Analyst you will manage large scale changes that may impact multiple lines of business, large population of support items and/or require enhanced coordination across Intake teams and business teams. In this role you must be able to negotiate solutions to complex issues working with your business partners with little direction that are consistent with our style guide and which protect the firm from reputational and regulatory risk. You will proactively seek and initiate process enhancements and share them with your fellow analysts and management team, in addition to accepting ad hoc assignments when circumstances arise.

Principal Duties and Responsibilities

• Work with Approved Requestors (ARs) prior to and during initial CR creation, ensuring CR submission is accurate and complete (scoping)

• Work with business to complete procedure updates and communications

• Facilitate approvals for procedures and communications

• Assist in identification and facilitation of required business assessments for change requests

• Ability to work across lines of business and with all levels of management

• Ensure all impacted items identified and dependencies confirmed for CR

• Strong writing skills with adherence to our internal style guide, maintaining an average passing QA score of 95%<

• Strong communication skills

• Detail and deadline oriented, strong ability to self-prioritize book of work

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans