Academic Computing Analyst Job at Charles R. Drew University
Position Information
Posting Number
00642
Title
Academic Computing Analyst
Position Number
PS02185
Job Summary
The Academic Computing Analyst (ACA) for the College of Medicine (COM) supports the effective use of technology to further the educational, research, administrative, and community service objectives of the COM. The System Analyst provides guidance and support for the effective selection, implementation, and usage of technology for teaching, learning, and academic administration. The ACA also coordinates COM needs with IT resources (infrastructure, data systems, helpdesk, etc.) to meet the technology support needs of COM faculty and staff.
This position will serve as the liaison between the IT department and college faculty and staff. The System Analyst will support COM faculty and academic programs, specifically focusing on student needs, instructional technology, training, and workshops, as well as supporting the use of academic administrative systems. The role will require a high level of independence as well as the ability to work within a team.
This role requires technical expertise, an understanding of the demands of academia for teaching and research, and a passion for collaborative problem-solving.
Essential Duties
- Coordinate academic technology and computing services for the College of Medicine, serving as the liaison between CDU IT Department and COM administration
- Assists in the development, implementation, and enforcement of policies and procedures regarding academic software and hardware, reporting, database access, copyright and license compliance, backups, system security, project plans
- Advising and making suggestions to the IT department regarding software, application, and system modifications and improvements
- Maintains an expert level of knowledge in support of software applications specific to COM
- Provides training in the effective use of supported software applications and related personal computing devices to students, faculty, and staff
- Provides high-level customer service to faculty and staff in COM
- Facilitates technical support to faculty and staff and assists in the submission (and tracking) of service requests and problem tickets to the IT help desk
- Develops needs assessments and development proposals for applications, system configurations, programming, and infrastructure to support COM programs
- Maintain awareness of and compliance with all policies, standards, and procedures applicable to the job
- Create and update technical documentation required to support systems, infrastructures, applications, and processes
- Track all service requests in the University’s helpdesk ticketing system
- Provides escalated technical support services for specialized academic technology systems
- Interfaces with students, employees, supervisors, and directors, employing a high degree of tact and diplomacy to promote a positive image of the department
- Working in conjunction with IT services, installs, customizes, and maintains computer systems utilized in instructional environments. These systems include: Microsoft Windows, Apple Mac OS X, and Linux
- Responsible for the installation and maintenance of various specialized learning environments (e.g. clinical simulation centers; computer labs) in COM
- Ensures a precise inventory and thorough records for computers; hardware, software, licensing agreements, maintenance schedules, and all other equipment; Works with IS services to establish and maintain vendor relationships in support of these items
- Assists COM in the planning of longer-term academic computing needs, and to this end, serves or advises on appropriate committees that support technology pertinent to the academic unit
- Performs all work in a manner that is compliant with IT policies and procedures at CDU
- Manages use, monitors condition, and assures maximum utility of departmental computer labs, and specialty teaching areas under the management of Information Services
- Assists faculty with technology aspects of grant requests
- Maintains current skills and shares skills with faculty in using technology applications in support of instruction
- Training and troubleshooting software, applications, and other academic systems for faculty and staff
- Reports to campus daily
- Perform other duties as assigned
Required Qualifications
- Bachelor’s Degree required
- At least 3 years working in an academic environment supporting technology
- Minimum 3 years of experience with technical support for Mac and Windows desktops, laptops, and tablets
- At least two-years of experience in direct, hands-on troubleshooting, training, and use of software used in academic settings
Minimum Requirements
- Ability to work with faculty, students, administrators
- Well-developed analytical skills
- Ability to quickly learn new applications and to communicate methods of use to others
- Commitment to team-building
- Demonstrable proficiency with Microsoft Windows and Macintosh systems in standalone and network environments
- Strong customer service and troubleshooting skills
- Ability to communicate technical information, both verbal and written, to a wide range of end-users
Preferred Qualifications
- Master’s degree preferred
Special Requirements
- COVID-19 Vaccination: As a health professions institution of higher education, Charles R. Drew University of Medicine and Science seeks to protect the health and safety of the University community. Accordingly, CDU will require COVID-19 vaccinations for all University students, faculty, and staff subject to limited exceptions and exemptions. The University vaccine requirement has been implemented consistent with federal and state law related to medical exemptions for students, faculty, and staff. Requests for disability and religious accommodations from faculty and staff will be evaluated consistent with the law and University policies and procedures.
- Ability to work effectively with a diverse community
FLSA
Exempt
Category
Full Time
Grade
$110,000-$120,000
Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.