Voice Engineer Job at National Grid
Voice Engineer
Location: Northboro, MA, US, 01532
Syracuse, NY, US, 13202
Waltham, MA, US, 02451
Brooklyn, NY, US, 11217
Hicksville, NY, US, 11801
Division: IT Network Infrastructure Services
Job Type:
Requisition Number: 41721
Department:
Job Function: Information Technology
About us
National Grid is hiring a Voice Engineer for our DPIT team in MA.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
IT and Digital works seamlessly to support and facilitate the National Grid group of diverse energy businesses to deliver technology which revolutionizes the way we operate. As we lead the charge towards a carbon-free future, our teams are pioneering disruptive changes to our industry by working with agile methodologies and adopting digital mind-sets to drive efficiency, effectiveness and bring new capabilities for our internal and external customers.
Our work here is critical. National Grid moves energy to millions of homes and businesses in the UK and US and the technology we utilize to complete that task is down to us. This role is at the center of facilitating the energy revolution and enabling National Grid to continue to be a leading multi-national energy company. It’s imperative that you have a passion for energy and solving the problems of today, tomorrow and beyond to ensure a secure, reliable and accessible energy system for all.
Job Purpose
The engineer will perform complex engineering designs for National Grid environments and develop a broad knowledge of the overall National Grid Voice Technology.
Key Accountabilities
The Voice Engineer will have an advanced knowledge and diverse skills in technologies & multiple vendors to include Voice IPT design and architecture of various platforms. The engineer will have mastery in the following platforms: Cisco Call Manager, MS-Teams, Cisco Expressway, Session Boarder Controllers (SBC), LAN, WLAN platforms.
This position will require independent thinking and demand full use and application of Agile principles, theories and concepts of IPT, routing and switching technologies. They will work closely with National Grid Customer Operations, project management, and engineering teams to ensure we are meeting the customer’s requirements. In addition, they will provide technological vision for network transformation, serve as the National Grid Engineering Team lead to ensure information is flowing to Agile Team resources assigned to projects.
Qualifications
- Requires a BS degree (Electrical Engineering, Computer Science, and Technology), and a minimum of 7 years experience in technology disciplines
- Vendor certification – For IP networks, engineers must have at least a Cisco CCIE/CCNP/CCDP/CCDA or equivalent practical knowledge with a higher level certification preferred (example – Cisco Call Manager)
- Possess in-depth Cisco Call Manager and Voice IPT network architecture and design disciplines, operational support familiarity, previous and current extensive hands-on implementation, and thorough configuration knowledge and capabilities for all platform levels
- Have a very strong customer interfacing background, as well as superior oral and written communication skills
- In depth knowledge of all routing protocols (For example : BGP, EIGRP, OSPF, GLBP, VRF), Traffic engineering, L2/L3 VPN, multicast & class of service.
- Strong understanding and familiarity with router, LAN switch, application accelerator, wireless controller and IP Voice.
- Disciplined and oriented in practice of and adherence to process and procedures.
- Other Key Attributes include the ability to research technical issues and develop solutions, strong attention to detail, excellent written and verbal skills, and good organizational skills. Must be achievement oriented and possess problem solving skills including conceptual and analytical thinking. Needs to be capable of working on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Possess ability of exercising judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results
More Information
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Nearest Major Market: Worcester
Recruitment Advisory
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