Central Texas Veterinary Specialty & Emergency Hospitals

We are looking for the right person to join our Client Care Team!

If you love working with people and have always wanted to contribute to a Veterinary Health Care Team, apply with us today!

The right candidate will excel in:

• Multitasking
• Working well within a team
• Helping animals live healthier, happier lives
• Guiding clients through their Veterinary Hospital Visit

If you are interested in Veterinary Medicine and looking to have a career that is your passion, joining our team will allow you to do just that. Veterinary Client Care Representatives are skilled, experienced, and valued members of our teams, and we treat them that way.

Do your goals include becoming a Licensed Veterinary Technician? We offer educational support and partner with Purdue University’s Online Veterinary Technician Program.

Thrive in an environment that encourages learning, promotes professional growth, and has limitless opportunities for advancement.

POSITION RESPONSIBILITIES:

• Manage multiple phone lines and hospital appointments.
• Ensure all clients have a positive and professional experience.
• Ensure all client and patient information is correct and up to date.
• Aid clients in understanding their financial responsibility.
• Routine clerical work.
• Call clients regarding appointment reminders and patient updates.
• Properly prepare client bills and oversee payment.
• Consistent, on-time arrival and attendance at work each day you are scheduled.
• Always be in position and prepared to work at the start of each shift.
• Exceptional communication skills.
• Ability to work well with others as a team.
• Flexibility and the ability to adjust to a changing environment.
• Handle stress and pressure calmly, with poise and tact.
• Self-motivated, hard worker.
• Ability to multitask, prioritize and delegate appropriately.
• Willingness and ability to learn new tasks.
• Ability to receive constructive criticism and accept responsibility for actions.
• Reliable and dependable.
• Common sense, good judgment, and a sense of humor.

BENEFITS PACKAGE:

• Humana Group Health Coverage: Includes Medical, Dental, Vision, and Life coverage options.
• 401K Retirement Plan.
• Workers Compensation.
• Continuing Education, dues & memberships, uniform reimbursement.
• Paid Time Off.
• Veterinary service discounts for personal pets.
• Partnership with Purdue University’s Online Licensed Veterinary Technician Program.

QUALIFICATIONS:

• GED or High School Diploma.
• Two years minimum customer service experience.
• Basic computer knowledge.
• Know how to operate essential office equipment.
• Knowledge of the veterinary field is preferred, but not required.

SPECIAL POSITION REQUIREMENTS:

• Overtime may be required.
• Work rotation for Saturday is required.
• Hazards associated with infected animals, controlled substances, and possible exposure to contagious diseases.
• Exposures to unpleasant odors and noises.
• Exposure to aggressive patients, bites, scratches, and animal wastes.

PHYSICAL EFFORT:

While performing the duties of this job, the employee is frequently required to bend, stoop, and stand for extended periods of time and is required to lift up to forty (40) pounds. Employees will be expected to request assistance with lifting or carrying animals or materials over 40 pounds.