The UPS Store of Middlebury, VT seeks a print associate with outstanding customer service skills while working in a fast paced, friendly and enthusiastic environment. Packaging—Shipping—Passport and Notary Services—Mailbox Rentals—Postal Services—Document Shredding Service - Copying, Printing and Office Center- Large format banner / sign printing and design services

The ideal associate candidate will have retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, a professional appearance, and will be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Essential duties include: Assisting customers with the above products or services, using computers and software applications including Point of Sale System. Operate copy, binding and laminating equipment and sort incoming mail daily into mail boxes. Be responsible for the opening and closing duties of the store including generating sales reports. Previous key holder experience preferred!

Qualifications Require: Previous customer service experience in a retail environment. Operate a POS system and computers with excellent verbal and written communication skills. Operate all other software packages for computers and be able to type 35 wpm. Must have the ability to be a copy and print center expert. Must have experience in using Adobe Suite, Publisher and Photoshop Must also possess the ability to stand for long periods and lift fifty pounds regularly without difficulty. Previous experience @ a pack & shipping retail store preferred but not required (Willing to train qualified candidates) We also require a portfolio of your previous graphic design work when you are interviewed. The portfolio should be recent work within the last 2-4 years if possible.

In order to be considered for this outstanding opportunity, you must be sales driven, self-motivated, personable, dependable, and willing to work shifts that may include evenings, weekends, and holidays. You should be available to work a minimum of 30 hours per week and must be available to work some Saturdays. This is not a seasonal job; applicants must be available on a permanent basis.

Compensation: based on experience. Automatic $1.00 pay increase on completion of training. We offer a $1000 sign on bonus for those hired.

For more information and to schedule an interview call Joshua at 802-388-3020

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean and safe working environment
• Consistently follows up on production activity using various communication methods (telephone, email, etc.)
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• May open and/or close the store and perform end-of-day accounting, etc.
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for PC
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
• Takes ownership of the customer's shipping needs and offers viable solutions

QUALIFICATIONS

• Retail/customer service experience
• Good communication and people skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 50+ pounds unaided
• High school diploma or GED required
• Neat, clean, and professional appearance
• Able to cross sell and up sell products and services
• Detail oriented, organized, and able to multi-task
• Willing and able to work 30 to 40 hours per week for a 6-day work week
• Able to help customers with boxing and packaging their materials
• Able to manage and optimize workload, prioritize multiple projects, and streamline the production flow
• Able to operate and maintain print and finishing equipment
• Must have a valid drivers license and clean driving record
• Willing to accept full accountability for Center operations

BENEFITS

• Excellent Advancement Opportunities
• $1000 Sign on Bonus
• Formal Ongoing Training Program
• Uniforms Provided
• 401(K) with Company Match
• Flexible Schedule
• Paid Time Off (PTO)
• Direct Deposit

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)
• Graphic Design: 2 years (Required)

Work Location: One location

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