LAREDO TECHNICAL SERVICES, INC. (LTSi) is a government contracting company in San Antonio, Texas. LTSi is currently submitting a proposal on a contract with the Federal Government for two (2) individuals that would be interested in a position as a Training Technician, supporting the Medical Education and Training Campus (METC) which is located on Joint Base San Antonio (JBSA) Fort Sam Houston, Texas, should LTSi win the contract.

You would be a W-2 employee for LTSi and NOT a government employee.

Please submit your resume and complete the LTSi application at www.laredotechnical.com/jobseekers.

The contract is anticipated to run for 3 (three)-years.

Position Description

Title: Training Technician Quality Assurance and Accreditation Support (two (2) FTEs)

Location: Medical Education and Training Campus (METC), 3176 Corporal Johnson Road, Fort Sam Houston, Texas 78234

Job Summary: Personnel to provide advisory and program management support for the Medical Education and Training Campus (METC), which is located on Joint Base San Antonio (JBSA) - Fort Sam Houston, Texas

The contractor shall provide Full-Time Equivalent (FTE) personnel to support, assistance, advice, and/or provide training for the efficient and effective management and operation of the Standards and Evaluation Division (SED) within METC. The contractor shall provide a variety of management and professional services in the following subcategories as described in this performance work statement (PWS):

Accomplishing data analysis and lessons learned development;

Drafting reports;

Providing reviews, evaluations and recommendations on subjects of highly specialized areas of concern;

Conducting coordination efforts with program sponsors, management and technical personnel, support organizations and outside agencies; and

Supplementing METC Faculty and Staffs knowledge and expertise in the areas of (but not limited to) instructional delivery processes, curriculum development, course evaluation, academic counseling, instructional qualification records, and institutional and programmatic accreditations.

Period of Performance: The anticipated start date is January 1, 2023 and the contract will likely run for three (3) years, ending December 31, 2026, unless extended or canceled by the government.

Primary Responsibilities:

Collect, analyze, and evaluate accreditation, affiliation, and quality assurance data.

Create trend reports concerning data collected and make recommendations based on results.

Develop various databases to store and retrieve accreditation, affiliation, and quality assurance data.

Assist SED personnel with creating metrics, metric presentations, and reports. Examine problem areas and identify solutions.

Rely on analytical skills, including mathematics and statistics, to plan and accomplish goals.

Develop processes to improve the effectiveness of current SED operational activities.

Work with Information Management/ Information Technology and other METC divisions on processes to streamline data collection.

Interact daily with METC academic programs to schedule End of Program (EOP), Quality of Life (QOL), and Anytime Student Feedback Survey (ASFS).

Conduct, and report information obtained from surveys to the Quality Assurance (QA) NCOIC and SED Chief weekly.

Survey data retrieval shall occur within 72 hours of conducting a survey and sent to the NCOIC or SED Chief within 24 hours if a concern exists.

EOP and QOL data must be sent to the program within five days unless an area of concern is discovered per the QA Standard Operating Procedure (SOP).

Technicians shall be responsible for sending survey data to the Program Director, Department Chief, and any additional required individuals and communicating any issues discovered.

Perform data entry using word processing, spreadsheets, or database commands; and format material as required.

Prepare graphic exhibits using software for presentations and agendas.

Create data directories/subdirectories for file and report generation retrieval purposes.

Maintain paper and digital files and retrieve reports upon request.

Interact with departmental and other staff on matters affecting data and make recommendations for improvement or enhancement to processes to ensure data entry collection and retrieval.

Support SED personnel with acquiring data required for accreditation or affiliation site visits.

Facilitate Classroom Standards and Compliance Checklists (CSCC) with METC programs annually; contact with Program Directors for scheduling shall be required.

Along with analysis of current data on local share drives to review education training from the program instructors, interaction with students, classroom conditions, and items required for display within classrooms are necessary.

Once all information has been received, technicians shall collaborate with Faculty Management and Accreditation to complete their reports for the verification process.

CSCC reports shall be returned within 72 hours to the program for review; all deficiencies shall be identified and reassessed within thirty calendar days.

Required to learn functional areas and responsibilities to brief at METC orientations monthly.

Technicians should be able to accurately and efficiently explain their role within METC, DHA, and each military service.

Brief on the extended function of creating surveys upon request for programs and survey ability to improve training to incoming staff.

Assist in conducting Quality Assurance Review (QAR) by coordinating and conducting briefings with scheduled programs, providing data for return and review, arranging appointments for interviews, and finalizing the executive summary (EXSUM) as needed.

Technicians shall review relevant survey data results before conducting QARs and program checklists to complete the QAR process.

Assist SED with data to develop goals, objectives, and strategic plans.

Provide graphical data to demonstrate trends and other statistical data to users at the program level and senior executives.

Make recommendations to department personnel and provide continuous process improvement to SED.