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• Consistently offer professional, friendly and engaging service
• Develop, implement and evaluate new training initiatives (including on-line Academy learning programs) to maximize guest satisfaction and operational effectiveness
• Plan, coordinate, and execute and/or facilitate all training activities within the hotel. Coordinate trainings facilitated by external vendors when needed.
• Facilitate and support Fairmont Learning Programs with a focus on New Hire Orientation, Heartist Journey, Service Culture and Luxury Service Standards
• Collaborate with Department Heads to ensure the maintenance and update of Job Task Checklists
• Conduct yearly training needs analysis in collaboration with Department Heads and ensure Department Training Plans are up to date
• Support Department Heads in the implementation and monitoring of Fairmont Century Plaza’s operating standards and service standards
• Work in conjunction with Quality Assurance Manager to analyze Guest Satisfaction Results and plan trainings to address service issues as required
• Work directly with the Talent Acquisition Manager and Talent & Culture Coordinator to ensure all new hires receive their New Hire Orientation
• Offer ongoing support to Departmental Trainers, holding regular training meetings to review new information, share best practices, and encourage conversation and engagement in training throughout the hotel
• Develop strategic improvement initiatives with Leadership Team for Guest Name Usage
• Maintain accurate records of training activities, participant information and training records in INES or as required
• Acts as property champion for INES Academy platform
• Support a work environment reflective of Fairmont's values
• Assists Talent & Culture with administration and support as required
• Follow all safety policies
• Other duties as assigned

• Previous proven experience developing and facilitating management development training programs
• Proven organizational skills, works well on own initiative and as a team, able to set and meet deadlines with quality results
• Strong computer skills, proficient with MS Office (Word, Excel, Outlook, PowerPoint, etc.) and LMS
• Strong interpersonal, communications and presentation skills, both written and oral
• Ability to develop and encourage an open, stimulating and trusting environment that reflects our company Mission and Values
• Self-confident and able to communicate easily with all levels of an organization from line colleagues to Executives
• Minimum of 2 years’ experience in a Human Resources leadership capacity, preferably within the hospitality industry
• University/college degree or diploma required
• Formal education or certification in Human Resources Management an asset
• Fluent spoken and written English
• Second language an asset

What is in it for you:

• Salary Range: $90,000-115,000 USD
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

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