• Position Purpose:

  The primary purpose of this position is to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource’s core values. This person would be responsible for performing a variety of tasks including but not limited to auditing, creating and reviewing quality reports, trending and analyzing audit/feedback results, and training new and existing employees.

  This position works with minimal supervision in a mail room support function. The Team Coach provides coaching to employees and collaborates with members of the Quality team. This is a great opportunity for someone who is open to growth opportunities and is willing to develop their skillset.

  
  

  Essential Duties and Responsibilities (including but not limited to):

• Works with supervisor to deliver content to employees
• Reviews quality of work and provides feedback and coaching as part of the learning experience.
• Tracks audit results and identifies areas for improvement
• Works with supervisor to certify learners and maintain training records
• Partners with supervisor to improve processes and areas of opportunity
• Trains and communicates new information or processes
• Provides input and assists in developing reference guides and policies/procedures.
• Attends meetings and workshops, and participates on committees, as assigned
• Performs miscellaneous job-related duties as assigned

• Job Requirements:

• General understanding of Windows application

• Skills Required:

• Ability to communicate effectively, both orally and in writing
• Ability to function independently as well as part of a team
• Ability to gather data, compile information, and prepare reports
• Ability to collaborate with others
• Preferred quality, training, and/or mailroom background

• Education, Experience and/or Training:

• High school diploma required; some college preferred
• Proficiency in basic office computer programs

Job Requirements:

• General understanding of Windows application

Skills Required:

• Ability to communicate effectively, both orally and in writing
• Ability to function independently as well as part of a team
• Ability to gather data, compile information, and prepare reports
• Ability to collaborate with others
• Preferred quality, training, and/or mailroom background

Education, Experience and/or Training:

• High school diploma required; some college preferred
• Proficiency in basic office computer programs