THE POSITION

The Tourist Information Counselor will provide the motoring public visiting Welcome Center facilities with effective, efficient and accurate information and resources to shape their travel plans.

This position is a part time “on-call” position which requires reporting to work within short notice to cover shifts ranging from 7:00am – 7:00pm, 7 days per week (Hours or operation and shifts are temporarily 9:00 am to 5:30 pm). Shifts vary and working hours are based on operational need.

DESCRIPTION OF WORK

The Tourist Information Counselor will deliver improved customer service to all PENNDOT Welcome Center stakeholders (traveling customers, tourism industry partners, internal customers, employees, vendors, etc). An employee in this position will provide travelers with key information regarding their visit to PA including directions and hotel accommodations to boost travel in PA.

The employee will improve PENNDOT’s tourism outreach efforts and strengthen our partnerships with the industry through special programming at the Welcome Center, participation in familiarization tours, travel shows and other duties as assigned by developed by immediate supervisor or division manager. An employee in this position will support internal and external communications to improve Welcome Center Division operations.

• Part-time permanent "on call" employment.
• Work hours are 9:00 am to 5:30 pm, with 30-minute lunch.
• Shifts vary and working hours are based on operational need.
• On Call shifts can range from 7:00am – 7:00pm, (temporarily hours are 9:00am – 5:30pm), 7 days per week.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

Additional Requirements:

• Willing and able to work in and commute to Northampton County PennDOT Welcome Center: : I-70 Westbound, ½ mile North of PA/MD Border, Warfordsburg, PA.
• Ability to be "on call" between 7:00am to 7:00pm, (temporarily hours are 9:00am -5:30pm), seven days a week.
• Ability to report to work within 1-hour of being called in.
• One year of customer service experience.
• One year of work experience involving public contact.
• Experience working with computers.
• You must be able to perform essential job functions.
• Experience answering phones.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

• Eligibility rules apply.