Senior Housing Options, Inc. (SHO), a non-profit providing affordable, safe housing and care for seniors and people with disabilities, has a great opportunity for a Security/Front Desk Attendant to join our team at The Olin Hotel! SHO provides affordable housing for older adults and persons with disabilities. All employees must be able to provide excellent customer service, show compassion, and have a friendly attitude.

Expected Hours of Work: Sunday and Mondays overnight shift (11pm-7am) and Thursday (7am -3pm) and Friday day shift (11am-3pm).

What We Offer:

• Double time pay for employees who do work holidays
• Paid holidays and paid time off for all full-time positions
• Holiday pay for all full-time positions, even if you don’t work the holidays
• Flexible Spending Account to use towards healthcare expenses
• Free disability and life insurance after 1 year of employment
• Retirement options with 2% matching contributions
• Free Employee Assistance Programs
• Career development opportunities, with the possibility of advancement within the organization
• Health, Dental, Vision Benefits
• Opportunities for training, career growth and leadership development
• An employer with a mission you can believe in and a team that works together to achieve it!

Summary/Objective:

This role serves as part of a team of Lobby Attendants who collectively oversee front desk operations and ensure front desk coverage 24 hours a day. The Lobby Attendant is responsible for monitoring entry into the building and ensuring the safety of all employees and residents. This position follows strict front desk policies and protocols.

Senior Housing Options, Inc. (SHO), a non-profit providing affordable, safe housing and care for seniors and people with disabilities and has a great opportunity for a Lobby Attendant/Front Desk Security to join our team at one of our assisted living facilities. This will be a part-time (with the possibility of turning into a full-time position), night shift position on Saturday, Sunday, and Monday.

Responsibilities and Duties

• Monitor front desk to ensure secured lobby is appropriately maintained
• Signing visitors, vendors, service providers, and staff in/out of the building
• Requesting and reviewing photo identification prior to allowing access to the secured building
• Monitoring surveillance cameras and documenting incidents which occur
• Light patrol of building corridors, courtyard and property grounds
• Answering phones and paging emergency administrative staff or on-call maintenance staff
• Receive mail, packages and other correspondence
• Complying with directives provided by administrative staff or emergency personnel
• In the absence of management, respond to resident complaints/emergencies
• Report accidents/incidents/hazards to management via established communication platforms
• Accept and document resident work order requests
• Treat all private and/or privileged information about residents confidential
• Maintain understanding and familiarity of building and alarm operating systems
• Collect rent payments from residents and issue receipts
• Perform other duties as assigned or required by management

Qualifications and Skills

• Ability to communicate clearly both verbally and in writing, including the ability to provide nontechnical assistance in a simple, straightforward manner
• Demonstrate sensitivity to the concerns of residents and a commitment to dealing fairly with all
• Friendly demeanor, positive disposition, tactful, patience and high ethical character
• Maintains a professional demeanor and responds with urgency
• Strong organizational and interpersonal skills; attention to detail
• Basic computer/internet knowledge and typing skills
• Demonstrated ability to work effectively with a wide range of diverse constituents
• Self-directed and proactive; independent problem solver

Candidates May Have To:

• Submit to background screen
• Submit to a TB skin test, Hep B vaccination, and/or flu shot