Tenant Support Specialist Job at Roof Above
Roof Above
Roof Above is NC’s most comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,200 individuals every day across seven campuses in Charlotte (up to 14 campuses in COVID). Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019.
POSITION SUMMARY:
SECU The Rise on Clanton is an 88 unit Permanent Supportive Housing Program. The Support Specialist is responsible for supporting the daily management of The Rise including meeting the basic needs of tenants, operational needs of the facility, and staff.
ESSENTIAL FUNCTIONS:
- Provides assistance to tenants as needed
- Monitors facility grounds, activities, tenants, and guests to ensure safety
- Encourages tenants to follow rules and regulations in a therapeutic manner
- Helps with the coordination of care with case managers and other agency personnel.
- Ensure tenant’s guests sign in and out of the facility
- Answer the phone
- Completes daily report outs, incident reports and other paperwork.
- Provide any other duties directed by Supervisor
OTHER RESPONSIBILITIES:
- Participates in staff meetings, training and development activities as directed.
- Performs other duties as directed by supervisor
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
- A Bachelor’s degree preferred
- High school diploma or equivalent is required.
- Experience working with those that have experienced homelessness, mental illness and/or substance use challenges
- Knowledge of issues related to homelessness; effective intervention techniques; and teamwork.
- Familiarity of Housing First Philosophy and Harm Reduction model
- Skill required to: plan and carry out shift activities; communicate effectively orally and in writing; interact appropriately with tenants, staff, service partners, governmental agencies, volunteers, and visitors; prepare and present reports.
WORKING ENVIRONMENT:
Requires work in a fast-paced environment with diverse people including persons with mental illness and substance use. Requires much physical movement and multitasking. May require extended shifts during weather or other emergencies. May require working other shifts and/or on other single site properties to meet operational demands. Shift assignments and schedule will vary and be dependent upon staffing needs. Shifts may include Holidays and/or weekends
OUR VALUES:
Heart for the Work
- We choose this work and embrace this place.
- We practice radical compassion.
- We each do our unique part to end homelessness.
Solution-Oriented
- Grounding ourselves in what we know, we imagine what is possible.
- We are intentional about getting the right people involved and we move towards effective action.
- We are exhaustive in our search for solutions.
Bring Our Best
- We practice self-care, self-awareness, and safety.
- We recognize what we need to let go of to move forward.
- We exercise diligence and grit.
Value Others
- We honor the profound worth of each life and our work reflects it.
- We meet people where they are and approach others with genuine curiosity.
- We know we can’t do it alone. We are stronger and smarter together.
For the safety and well-being of our team members and clients / guests, Roof Above requires, with few exceptions, that all new hires be fully vaccinated against COVID-19 prior to start. For more information about our expectations and potential reasonable accommodations that may be available for disabilities or religion, contact accommodations@roofabove.org
Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
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