This is a full-time, 40 hours weekly, position with the Department of Revenue. For more information on the Department of Revenue, please visit https://dor.sd.gov/.

Why the Department of Revenue?

At the Department of Revenue, culture is everything. It’s at the heart of what we do for our employees, community, and our customers – the citizens of South Dakota. Our work is driven with a vision to create an open and collaborative environment that provides professional customer service, contributes to a favorable economic climate, and is accountable to the citizens of South Dakota. Sound like a good fit? As a Department of Revenue employee, here’s what you’ll experience –

• Innovation – We are always looking for new ways to push forward and evolve.
• Professional growth – We provide new challenges for you to tackle and provide valuable trainings.
• Career development – Investing in our employees’ development starts with our onboarding, mentoring, and leadership programs.
• Fit – Get to do what you do best every day.
• Collaboration – Have the ability to work with all divisions within the department as a member of the DOR team.
• Community Involvement – Opportunities to support local organizations exist throughout the year.

Who we want:

• Are you excellent at juggling and prioritizing multiple tasks and projects while maintaining a positive attitude and a high level of confidentiality?
• Does the thought of a work environment where each day’s duties may be different sound thrilling?
• When problems occur, you don’t get frazzled but you are quick on your feet to find a solution?
• Do you enjoy serving others and providing top-notch service to the department’s customers, leadership, and other employees?

What you will do:

This position is responsible for acting as the liaison between the public and the South Dakota Motor Vehicle Division. The telephone service representative will interact with a diverse group of people to address customer service inquiries via phone and live chat. Duties include advising the public, dealers, and county staff as to how the laws and procedures apply to their particular circumstances and what processes must be followed to comply with vehicle ownership and registration. The nature of the work requires investigative skills, independent judgement, and reason-based decision making. We will train successful applicant on applicable state laws and regulations. Advancement opportunities are available within the Division.

The Ideal Candidate Will Have:

• experience in customer service;
• excellent verbal and written communication skills;
• problem solving efficiencies.

Knowledge of:

• motor vehicle tax, title, and registration;
• business English including grammar, spelling, and punctuation;
• computer software applications.

Skill to:

• concisely provide information, explanations, and instructions;
• communicate information on laws, policies, and procedures via telephone, email, and Live Chat;
• read and interpret information, laws, and rules;
• basic computer skills and excellent typing abilities;
• organize work, set priorities, and follow-up with minimal direction;
• demonstrate respect, courtesy, and tact when interacting with others.

Ability to:

• obtain and provide information by phone in a clear and courteous manner;
• maintain composure, efficiency, and a positive customer service attitude during busy periods with frequent interruptions;
• exercise delegated authority to take action and to recognize when it is appropriate to seek assistance;
• independently recognize and define a problem, identify the resources available to help solve the problem, create and implement viable solutions, and follow through to ensure the problem is resolved to the satisfaction of all parties;
• multi-task and manage multiple duties and projects;
• ability to work with all types of people and personalities.

This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers employer paid health insurance plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information at https://bhr.sd.gov/job-seekers/work-for-state-government/. This position is a member of Class A retirement under SDRS.