GENERAL RESPONSIBILITIES

Provide basic, ongoing, first-level, technical support for all users of technology on campus. This position is a full-time, calendar-year, hourly non-exempt position within the Operations department, reporting to the Director of IT. Full benefits package and retirement plan.

ESSENTIAL TASKS

· Serve as an advisor for general technical issues.

· Provide basic on-going first-line technical support to campus users.

· Troubleshoot and repair minor computer and peripheral equipment problems/issues.

· Management of accounts and reporting functions for select instructional applications.

· Support users with network access issues and reset passwords as needed.

· Install and customize new computers with site-based software/drivers; upgrade/update software as needed.

· Provide logistical support for new computers and peripherals (physical setup & placement).

· Perform specific technical work for division-level technology initiatives.

· Coordinate computer hardware repair records for the campus.

· Document all work performed and enter requests for new services.

· Verify technology purchases and provides logistical support for new deliveries on physical set-up and placement.

· Maintain technology inventory records.

· Serve as a technical liaison with departments on campus.

· Prepare and support technology for online testing.

· Participate in on-going technical support training as needed.

· Perform other technology related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

Good knowledge of the troubleshooting and operation of computer hardware and common software applications such as Microsoft Office and Google; thorough knowledge of methods and techniques used to maintain and repair computer equipment; ability to carry-out maintenance plans and repair schedules for technical resources; knowledge of the ticket tracking application; ability to communicate effectively orally and in writing, understand and execute oral and written instructions; ability to work with minimal supervision and organize workload; must have excellent interpersonal and customer service skills, be able to listen, understand and analyze problems.

EDUCATION AND EXPERIENCE

High School Diploma. Associate’s Degree preferred. Experience providing technical support on a variety of hardware, software and operating systems. Industry relevant certifications preferred, but not required. A comparable amount of training and experience may be substituted for the minimum qualifications.

PHYSICAL REQUIREMENTS

Some standing, walking, moving, climbing, lifting (up to 40 lbs.), carrying, bending, kneeling, crawling, reaching, handling, pushing and pulling. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

SPECIAL REQUIREMENTS

Possession of a valid driver’s license

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Louisville, KY 40291: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Customer service: 1 year (Required)
• Technical support: 1 year (Required)

Work Location: One location

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